Digital Banking

Key information

Duration: 3 days
Programme dates:
to
Location:
Address
Imperial College Business School, London, UK
Fees: £3,490

Course overview

Drawing on the latest theories, case studies and practical examples, this three-day Digital Banking Innovation course explores the challenges and opportunities for digital transformation in the banking sector. Participants will gain a better understanding of the digital banking landscape along with key strategies, business models and approaches to innovation. 

You and your programme peers will think through the key challenges, disruptors and opportunities for banks to transition to a more integrated digital process, from an internal cultural shift all the way through to an 'outside-in' customer approach.  You will have the opportunity to meet and learn from some the digital banking pioneers along the way. 

Who should attend?

The course is designed to provide a comprehensive overview for executives working in, responsible for, or interested in changing banking models, FinTech partnerships, innovation, the impact of technology and regulation in retail and commercial banking, innovations in the way clients and customers access and interact with financial products and who is leading the charge in these areas. We delve into the reasons that these changes have occurred, who is driving this change, who is funding the growth and who is creating new propositions, be they challenger or incumbent. We also look at the future of this new world order and what it might look like in years to come.

Learning outcomes

  • Develop an understanding of the concept of improved performance through digital-first vs process digitisation  

  • Develop frameworks for embedding digital across customer touchpoints 

  • Assess digital investment priorities for enhancing workforce communication and collaboration 

  • Understand how and where to use data to facilitate decision-making 

Request more information

Find out more about this course and if it is right for you.
Administrative label
Digital Banking Innovation Course apply

Programme content

Day 1

Overview, Expectations & Introductions
Harveen Chugh, Senior Teaching Fellow in Entrepreneurship at Imperial College Business School

The Opportunity: Introduction to Digital Banking Innovation
Helene Panzarino, Digital banking and FinTech expert
This session will introduce the world of digital banking, the emerging opportunities and how incumbents and new entrants are disrupting the banking sector

Lessons from Industry
A guest speaker from a digital bank

The Drivers of Change: Understanding Disruptive Business Models
Nelson Phillips, Abu Dhabi Chamber Chair in Innovation and Strategy at Imperial College Business School
This session explores the drivers of disruption and the different business models being harnessed to disrupt the banking sector.

Network Drinks
Join your colleagues at the end of day 1 for a chat over drinks and canapés

Day 2

Business Models: Building a Digital Business in Banking
Nelson Phillips, Abu Dhabi Chamber Chair in Innovation and Strategy at Imperial College Business School
This session will work through the different methods of building and adapting operations to digitise.

Digital Customer Insight and Discovery & Customer Acquisition and Retention in Digital Banking
Daniel Rowles, Digital marketing expert and lecturer at Imperial College Business School
Building on how to set up digital banking operations, this session will provide techniques on how to identify emerging customer needs, as well as acquire and on-board new customers in a digital ecosystem. This session will also focus on the impact and influence of social media.

Day 3

Cyber Risk and Regulation - protecting you and your customers digital assets
Deeph Chana, Professor of Practice at Imperial College Business School
This session provides a framework for managing cyber risk and introduces regulatory practices for a new digital bank.

Scaling your business: Growing your Digital Banking ecosystem
Helene Panzarino, Digital banking and FinTech expert & Harveen Chugh, Senior Teaching Fellow in Entrepreneurship at Imperial College Business School
This session covers the future of digital banking and opportunities to scale a start-up business unit.

Your Digital Banking Roadmap: Bringing it all together
Harveen Chugh, Senior Teaching Fellow in Entrepreneurship at Imperial College Business School
The final session draws the previous sessions together to articulate a bespoke solution in the form of a roadmap for each participant.

Farewell & Certificates 
Harveen Chugh, Senior Teaching Fellow in Entrepreneurship at Imperial College Business School

Programme faculty

Harveen Chugh

Harveen Chugh

Harveen Chugh is a Senior Teaching Fellow in Entrepreneurship and the Digital Banking Innovation Programme Director at Imperial College Business School. Her prior experience includes founding and managing VIS-3, which provided entrepreneurship programme design and coaching services to clients including Oxford University Innovation, Royal Academy of Engineering and University of Amsterdam. She worked on the UK Government's graduate entrepreneurs programme with PA Consulting Group, where she managed a portfolio of 25 start-ups to raise £4.97mn in equity investment. Harveen currently teaches entrepreneurship and strategy at undergraduate and graduate level at the Business School.
 

Nelson Phillips

Nelson Phillips

Professor Nelson Phillips is the Abu Dhabi Chamber Chair in Innovation and Strategy and the Associate Dean of External Relations at Imperial College Business School. Nelson teaches courses in strategy, organisation behaviour, innovation, and leadership at undergraduate and graduate levels. His research interests include entrepreneurship, technology strategy and innovation, organisation theory and qualitative research methods.

Daniel Rowles

Daniel Rowles

Daniel Rowles digital marketing expert and lecturer at Imperial College Business School. He is Chief Executive of Target Internet, an online digital marketing training and resource platform. Daniel worked in digital marketing for over 20 years and has extensive experience working both client-side and within agency environments. 

Helene-Panzarino-500x500

Helene Panzarino

Helene Panzarino is a digital banking and FinTech expert and author of Business Funding for Dummies. She is a mentor for Start-up Bootcamp, Mass Challenge and the Ascension Fund, and is often invited to speak on the pannel of conferences such as SWIFT Innotribe, The Alt Fi Finance Awards, Nextmoney BBVA Awards. Helene has successfully created and launched the inaugural programme of education and events for the UK FinTech trade body, Innovate Finance, as well as an Alternative Finance Investment Readiness Programme aimed at connecting SMEs to the right finance providers. 

Deeph Chana

Deeph Chana

Deeph Chana has extensive STEM experience across in academia, industry and government. At Imperial College Business School he is a Professor of Practice and Deputy Director of the Institute for Security Science Technology. He co-founded the UK-Government funded Research Institute in Trustworthy Industrial Control Systems and Imperial's FinTech Network of Excellence.
 

Key information

Duration: 3 days
Programme dates:
to
Location:
Address
Imperial College Business School, London, UK
Fees: £3,490
Administrative label
Digital Banking Innovation Course cta
Administrative label
Digital Banking Innovation Course apply

Contact us

Get in touch

Jose Rosario
José Rosário
Programme Advisor

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