Remote primary healthcare in the UK ­– experiences of care for marginalised populations 

During COVID-19 there was a substantive shift in the way in which primary healthcare was delivered in the UK, with a rapid move to remote provisioning of care. This qualitative study explores how remote delivery of care impacts on experiences of care for marginalised populations in the UK. Fieldwork took place November ’21 to May ‘22 across a range of third-sector services in London including a foodbank, a community hub and an advice centre for migrants, refugees, and asylum seekers. GPs and Digital Health Hub staff were also interviewed.

Analysis focuses on the creation and redistribution of work between primary care services and patients, the way in which patient capacity (network, material and cognitive) interacts with demands placed on them during remote consultations, and patient-doctor relationships.

In this Behavioural Research in Healthcare eXchange (BRIHX) seminar, Dr Ada Humphrey will be presenting on the experiences of remote healthcare in marginalised populations.

When: Wednesday 29th November, 10.30-11.30am
Where: Online plus in person at the St Mary’s campus, in the Porritt room on the 10th floor of the Queen Elizabeth Queen Mother building.  (Please be in touch with Gaby Judah ( if you will need help accessing the room which is through security doors.)
To join online: Please click the livestream link on this event page:

Speaker biography: Dr Ada Humphrey is a Postdoctoral Research Associate within the North West London Patient Safety Research Collaboration (PSRC) at Imperial College London, under the research theme ‘Influencing patient and healthcare workers behaviour’.


BRIHX is open to anyone with an interest in behavioural science in healthcare, i.e. in understanding why people behave in certain ways, or trying to change behaviour (e.g. to improve health, healthcare, or patient safety).  It aims to provide an open forum for people to present research findings, or research in progress for discussion.  If you would like to present at a future seminar, please get in touch.

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