Digital media and ICT
Meet the Digital Media team
-
Sean Conner
Responsibilities
- Training, support and advice in creating and managing websites
- Supporting the development of online tools and applications
- Help with Professional Web Pages (PWPs)
- Advice on digital best practice, including accessibility compliance and search engine optimisation
- Google Analytics and Data Studio support
-
Claudia Cannon
Responsibilities
- Creation of the Faculty of Natural Sciences Newsletter
- Faculty website and associated sites
- Natural Sciences news and events feeds
- Twitter account: @ImperialSci and guidance with social media
- Training and support for creating and managing websites
-
Charmian Alvares
Responsibilities
- SharePoint site creation - including help to get the most out of it (structure, governance, workflows etc)
- Support, training and advice on the day to day use of SharePoint
- Office 365 support, including Teams
Contacting ICT
To report an IT problem contact the ICT Service Desk
Email: service.desk@imperial.ac.uk
Phone: 49000
Room: Level 4, west end Sherfield Building
You can get help in person at various locations on campus, in addition to the main ICT Service Desk. These offices are open during normal working hours for general queries and advice, but may not always be staffed throughout the day. Some campuses operate a daily lunchtime drop-in session.
Digital Partner - Will Bennett
Tel: +44 207 59 49277
Mobile: +44 7872 850 035
Email: w.bennett@imperial.ac.uk
Will collaborates closely with stakeholders across the Faculty to collate business requirements and translate this information to the teams responsible for service line delivery. Working closely with Faculty Support teams, he helps to ensure that support is linked to business demand across education, research, business support and infrastructure.
Faculty ICT Customer Service Manager - Colin Grant
Mobile: +44 7517551957
Email: cagrant@ic.ac.uk
Colin coordinates directly with ICT on the Faculty's behalf to enable a smoother resolution to day-to-day ICT operational related issues. He also assists with things like resources moves.