FAQs

What do we mean by "Professional Services"?

Professional Services covers a broad range of services that enable our core research and education activities and are also dependent upon and provide utility to each other. Professional Services are both suppliers and customers of services, spaces across the College, and creators and custodians of data, information and knowledge. Examples of the services provided include, but are not limited to, accommodation management, events management, facilities management, finance information management, human resources, IT management, people management, student administration and research administration. It covers services delivered by staff both centrally and locally.

What is an operating model?

An operating model is a description of how an organisation is designed to deliver its strategy and service proposition. It is formed of several elements:

  • processes and workflows
  • technology and systems
  • work locations
  • governance
  • service delivery
  • skills
  • work culture

All of these elements enable the effective and efficient delivery of support services to staff and students.

What are the objectives of the new operating model?

First of all, the issues that we need to address are as follows:

  • The often-unclear roles and responsibilities that lead to: duplication of effort; chasing and checking; lack of ownership and accountability; and variation in job level for equivalent work.
  • Inconsistent processes that: create “hand-offs” and other inefficiencies; make it difficult to deliver new IT solutions; and lead to variable quality.
  • The need to take cost out of our operations.

 This leads us to working towards the following objectives:

  • Use standardised processes and reduce the need for customisation
  • Consolidate certain activities to provide critical mass and integrated leadership
  • Reduce duplication of effort and streamline layers of decision making
  • Have consistent roles, with common job descriptions and job levels
  • Ensure changes to processes are developed in line with best practice and the needs of staff and students
  • Reduce the cost of our operations (staff and space)

How will this be governed?

The Transformation Director, Richard Martin will chair a Tranformation Committee, consisting of the following members:

  • Louise Lindsay - Director of  Safeguarding and College Projects 
  • Nazia Hirjee - Faculty Operating Officer, Faculty of Natural Sciences 
  • Jon Tucker - Faculty Operating Officer, Business School
  • Chris Watkins - Fcaulty Operating Officer, Faculty of Medicine 
  • Tim Venables - Faculty Operating Officer, Faculty of Engineering 
  • Lynne Cox - Director of Research Office 
  • Tony Lawrence - Director of Finance 
  • Joseph Cooper - Deputy Director of HR and Service Transformation 
  • John Whitlow - Director of Financial Services and Procurement 
  • David Ashton - Academic Registrar 
  • Juan Villamil - Chief Information Officer
  • Anne Storno - Project Manager

The Transformation Director and Committee will report into the Provost's Board and the CFO Coordination Group.

A User Advisory Group, consisting of subject matter experts from Academic staff, Departmental Administration, Finance, HR, ICT, Research Services, Academic Services - Education & Research, will also provide provide input into the Transformation Committee.

How can I get more involved with this work?

The PST Programme is engaging with staff across the College, beginning with Deans, Heads of Departments and Support Services and Department Operations Managers.

If you’d like to find out more about getting involved or providing feedback, please contact Richard Martin, or, Anne Storno (Project Manager).