Imperial College London sign from Exhibition Road

Developing, presenting and delivering plans that will enable the College to provide better support services to staff and students, and deliver efficiencies. 

Programme Overview

The College strategy requires us to provide professional support, consistent processes and appropriate technology for all of our staff and students, reducing the amount of time that academic staff are required to spend on administrative activities and ensuring our support teams are valued by all who use their services.

The Professional Services Transformation (PST) Programme was set up in response to this and is working through defined work streams and projects whilst maintaining engagement with the college community. These include the Deans from all the Faculties, Faculty Operating Officers, Heads of Departments, Support Services Process Owners and Departmental Operations Managers.  

The team are taking careful account of the learnings from previous change programmes at the College and from other universities who are engaged in similar activity.

This work is led by Richard Martin, Director of Academic Services and PST Sponsor, and reports into Provost's Board. 

Key terms defined

Please find the key terms defined below on what we mean when we say 'Professional Services' and 'operating model'.

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What do we mean by "Professional Services"?

Professional Services covers a broad range of services that enable our core research and education activities and are also dependent upon and provide utility to each other. Professional Services are both suppliers and customers of services, spaces across the College, and creators and custodians of data, information and knowledge. It covers services delivered by staff both centrally and locally.

operating model

What is an operating model?

An operating model is a description of how an organisation is designed to deliver its strategy and service proposition. It is formed of several elements: processes and workflows; technology and systems; work locations; governance; service delivery; skills; and work culture. All of these elements enable the effective and efficient delivery of support services to staff and students.