Introduction

The PST Survey was designed to measure and baseline end user satisfaction across Finance, HR, Research Administration and Student Management.

The survey was open from 12 November to 10 December 2021 and received 534 responses in total (compared to 541 in 2020). Representation was wide with respondents (by Department/Job Family) from across the College and more responses were received from the Academic and Research community compared to last year (+58%). Questions were asked with a scale for responses from Strongly Agree to Strongly Disagree along with the opportunity for free text comment.

Following the survey, each area is now developing action plans in response to the feedback received.

If you have any further comments or questions regarding the survey outcomes, please contact pst@imperial.ac.uk.  

Overall Service Quality

The chart above illustrates satisfaction summarised by the overall service quality across Student Management, Finance, Research Administration and Overall. Please note that HR is not included here, as questions covering process areas in HR were categorised in greater detail and is visualised below in the HR section.
 
 

Finance

The chart above illustrates satisfaction by the individual question asked in the survey across Purchasing activities within Finance.

Finance

The chart above illustrates satisfaction by the individual question asked in the survey across Invoicing activities within Finance.

Finance

The chart above illustrates satisfaction by the individual question asked in the survey across Expenses activities within Finance.

Finance

The chart above illustrates satisfaction by the individual question asked in the survey across Income activities within Finance.

HR

The chart above illustrates satisfaction by the individual question asked in the survey across HR Insights Dashboards activities.
 
 
 
 

HR

The above chart illustrates satisfaction by the individual question asked in the survey across Leavers activities within HR. 

HR

The above chart illustrates satisfaction by the individual question asked in the survey across Probation Support activities within HR.

HR

The above chart illustrates satisfaction by the individual question asked in the survey across Recruitment activities within HR.

HR

The above chart illustrates satisfaction by the individual question asked in the survey across Contract Change activities within HR.

HR

The above chart illustrates satisfaction by the individual question asked in the survey across Staff Hub activities within HR.

Research Administration

The above chart illustrates satisfaction by the individual question asked in the survey across Research Administration activities.

Student Management

The above chart illustrates satisfaction by the individual question asked in the survey across Assessment Record activities within Student Management.

Student Management

The above chart illustrates satisfaction by the individual question asked in the survey across Curriculum Data Management activities within Student Management.

Student Management

The above chart illustrates satisfaction by the individual question asked in the survey across International Student activities within Student Management.

Student Management

The above chart illustrates satisfaction by the individual question asked in the survey across Student Records activities within Student Management.

Student Management

The above chart illustrates satisfaction by the individual question asked in the survey across Timetabling activities within Student Management.