Head of Operational Improvement and facilitator using a wide range of techniques and experience to support university wide programmes, with an emphasis on College space sharing and usage. I have significant experience in front-line service leadership and learning / study space creation from my academic library background. Key skills include ' voice of the customer' consultation, process capture and review and Lego serious play facilitation.
Co Chair: Lean in Higher Education Steering Group (Southern Region), Member : Lean in Higher Education (European Group)
Brown AS, 2010, Library Profile : Imperial College London, Link : Connecting Commonwealth Libraries, Pages:8-8
Brown AS, 2009, Seeing clearly – the redevelopment ofthe Central Library, Imperial CollegeLondon: a review of the extension andrefurbishment of the Central Library,South Kensington campus, fromconcept to completion and beyond, Sconul Focus, Vol:49, ISSN:1745-5782, Pages:8-10