BibTex format
@article{van:2022:10.1177/01410768221098247,
author = {van, Dael J and Reader, TW and Gillespie, AT and Freise, L and Darzi, A and Mayer, EK},
doi = {10.1177/01410768221098247},
journal = {Journal of the Royal Society of Medicine},
pages = {390--398},
title = {Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study},
url = {http://dx.doi.org/10.1177/01410768221098247},
volume = {115},
year = {2022}
}