13 results found
Piner D, Condry B, 2017, International best practices in managing unplanned disruption to suburban rail services, Transportation Research Procedia, Vol: 25, Pages: 4403-4410, ISSN: 2352-1465
This paper analyses the management approaches of passenger railways towards unplanned disruption of service, and provides examples of best practices from suburban railways around the world.The priority of participating railways is to return service to normal as quickly as possible and provide at least some services on core routes. The greatest challenges include the provision of accurate and consistent information, arranging alternative transport and the need to make fast decisions.The paper highlights a number of best practices, such as the use of ‘Central Crisis Rooms’ as the focal point for all disruption management, including decision making, CCTV coverage of affected areas and liaison with alternative transport providers.
Karathodorou N, Condry BJ, 2016, Choosing Optimal Reliability Measures for Passenger Railways: Different Measures for Different Purposes, Transportation Research Record, Vol: 2596, Pages: 1-9, ISSN: 0361-1981
Reliability is one of the top factors influencing customer satisfaction with passenger rail services. It affects the level of demand for the service as passengers place a large negative value on delays. This matters to service providers, as it drives the fare revenue, and to policy makers as it influences mode share. This paper comprises a review of literature on reliability measurement in public transport, the results of a global survey of suburban rail operators and an assessment of the value of specific reliability measures. Reliability measures are typically required for three distinct purposes: internal measurements to manage the service, reporting to governments/authorities or franchisors for regulatory purposes and external reporting to customers and the media. Different measures may be optimal for each of these purposes and careful consideration is required for their definition and use. However, most railways surveyed chose their reliability measures either based on regulatory obligations or simply because these were used elsewhere.
Anderson R, Condry B, Findlay N, et al., 2013, Measuring and Valuing Convenience and Service Quality: A Review of Global Practices and Challenges from Mass Transit Operators and Railway Industries, International Transport Forum Discussion Papers, No. 2013/16, PCED Publishing, Paris, ISSN: 2223-439X
Anderson RJ, Condry BJ, 2013, International Public Transport Benchmarking: Can It Be Useful?, TRANSPORT ECONOMISTS’ GROUP
Condry B, Mason A, Segal J, 2011, Market churn in the British rail passenger commuter and leisure markets, European Transport Conference 2011
Davies G, Segal J, Condry B, 2011, Understanding the market for "out of normal hours" train services in Great Britain, European Transport Conference 2011
Sheldon R, Mayes M, Orr S, 2011, Does customer satisfaction predict customer demand in the rail sector?, European Transport Conference 2011
Condry B, Segal J, Mason A, et al., 2010, UK regional rail demand in Britain, European Transport Conference 2010
Heywood C, Sheldon R, Condry B, 2010, Impact of the recession on the rail sector and its response, European Transport Conference 2010
Condry B, Others, 2009, Connecting Communities: Expanding Access to the Rail Network, London
Condry B, 2007, Measuring the service quality of the bus service, 5th UITP International Bus Conference. Bus Systems without Limits - Attractive, Accessible, Adaptive, Clean and Cost-Effective
Randall E, Condry B, Trompet M, 2007, International Bus System Benchmarking: Performance Measurement Development, Challenges, and Lessons Learned, Transportation Research Board 86th Annual Meeting
This paper reviews the development of a standardized measurement system for the purposes of benchmarking the performance of a group of major urban bus systems from around the world. The set of performance measures, known as Key Performance Indicators (KPIs), identifies bus systems who perform exceptionally in their operation. Developed from past benchmarking experience and a literature review, and modified based on member input, the KPIs provide a means of comparing performance from a variety of bus systems each operating in a unique operating environment. Practical experience with the KPIs has identified a variety of challenges in collecting consistent and comparable data from the bus benchmarking systems. Overcoming these challenges, producing comparable data, and conducting research to identify and understand the basis for good performance has been a process that offers lessons for other benchmarking efforts. This paper reviews (1) the principles of the group’s benchmarking process, (2) the performance measurement development process, (3) issues with data collection and compatibility, and (4) some results of the benchmarking.
Hirsch RCD, Condry B, 2005, Accident Precursor Monitoring, Asia-Pacific Conference on Risk Management and Safety
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