BibTex format
@article{Anderson:10.1787/5k3z04g6zs1-en,
author = {Anderson, R and Condry, B and Findlay, N and Brage-Ardao, R and Li, H and Condry, B and Findlay, N and Brage-Ardao, R and Li, H},
doi = {10.1787/5k3z04g6zs1-en},
journal = {International Transport Forum Discussion Papers, No. 2013/16, PCED Publishing, Paris},
title = {Measuring and Valuing Convenience and Service Quality: A Review of Global Practices and Challenges from Mass Transit Operators and Railway Industries},
url = {http://dx.doi.org/10.1787/5k3z04g6zs1-en},
}