Imperial College London
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DrChristianHampel

Business School

Assistant Professor of Entrepreneurship and Strategy
 
 
 
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Contact

 

+44 (0)20 7594 1336c.hampel Website

 
 
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Location

 

289Business School BuildingSouth Kensington Campus

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Summary

 

Publications

Citation

BibTex format

@article{Hampel:2017:10.5465/amj.2015.0365,
author = {Hampel, CE and Tracey, P},
doi = {10.5465/amj.2015.0365},
journal = {Academy of Management Journal},
pages = {2175--2207},
title = {How organizations move from stigma to legitimacy: the case of Cook's travel agency in Victorian Britain},
url = {http://dx.doi.org/10.5465/amj.2015.0365},
volume = {60},
year = {2017}
}
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RIS format (EndNote, RefMan)

TY  - JOUR
AB  - Based on an in-depth historical study of how Thomas Cook’s travel agency moved from stigmatization to legitimacy among the elite of Victorian Britain, we develop a model of organizational destigmatization. We find that audiences stigmatize an organization because they fear that it threatens a particular moral order, which leads them to mount sustained attacks designed to weaken or eradicate the organization. Our model suggests that an organization that experiences this form of profound disapproval can nonetheless purge its stigma and become legitimate through a two-step process: first the organization engages in stigma reduction work designed to minimize overt hostility among audiences by showing that it does not pose a risk to them. Second it engages in stigma elimination work designed to gain support from stigmatizers by showing that it plays a positive role in society. Our study therefore reorients organizational stigma research from a focus on how organizations can cope with the effects of stigma, and considers instead how they can eradicate the stigma altogether. We also shed light on much neglected audience-level dynamics by examining the process through which audiences construct stigma and why these constructions may change.
AU  - Hampel,CE
AU  - Tracey,P
DO  - 10.5465/amj.2015.0365
EP  - 2207
PY  - 2017///
SN  - 0001-4273
SP  - 2175
TI  - How organizations move from stigma to legitimacy: the case of Cook's travel agency in Victorian Britain
T2  - Academy of Management Journal
UR  - http://dx.doi.org/10.5465/amj.2015.0365
UR  - http://hdl.handle.net/10044/1/51041
VL  - 60
ER  -
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