Imperial College London
Alternate

EUR ING Dr Edward A Meinert

Faculty of Medicine, School of Public Health

Honorary Senior Lecturer
 
 
 
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Contact

 

e.meinert14

 
 
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Location

 

Reynolds BuildingCharing Cross Campus

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Summary

 

Publications

Citation

BibTex format

@article{de:2020:10.2196/16934,
author = {de, Cock C and Milne-Ives, M and van, Velthoven M and Alturkistani, A and Lam, C and Meinert, E},
doi = {10.2196/16934},
journal = {JMIR Research Protocols},
pages = {1--6},
title = {Effectiveness of conversational agents (virtual assistants) in healthcare: protocol for a systematic review},
url = {http://dx.doi.org/10.2196/16934},
volume = {9},
year = {2020}
}
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RIS format (EndNote, RefMan)

TY  - JOUR
AB  - Background:Conversational agents have evolved in recent decades to become multimodal, multifunctional platforms that have the potential to automate a diverse range of health-related activities, supporting the general public, patients and physicians. Multiple studies have reported the development of these agents and recent systematic reviews have described the scope of use of conversational agents in healthcare. However, there is little focus on the effectiveness of these systems, thus the viability and applicability of these systems is unclear.Objective:The objective of this systematic review is to assess the effectiveness of conversational agents in healthcare and to identify limitations, adverse events and areas for future investigation of these agents.Methods:The Preferred Reporting Items for Systematic Reviews and Meta-Analyses Protocols will be used to structure this protocol. The focus of the systematic review is guided by a population, intervention, comparator, and outcome framework . A systematic search of PubMed (Medline), EMBASE, CINAHL, and Web of Science will be conducted. Two authors will independently screen the titles and abstracts of identified references and select studies according to the eligibility criteria. Any discrepancies will then be discussed and resolved. Two reviewers will extract and validate data, respectively, from included studies into a standardised form and conduct quality appraisal.Results:At the time of writing, we have begun a preliminary literature search and piloting of the study selection process.Conclusions:This systematic review aims to clarify the effectiveness, limitations and future applications of conversational agents in healthcare. Our findings may be used to inform future development of conversational agents and further the personalisation of care.
AU  - de,Cock C
AU  - Milne-Ives,M
AU  - van,Velthoven M
AU  - Alturkistani,A
AU  - Lam,C
AU  - Meinert,E
DO  - 10.2196/16934
EP  - 6
PY  - 2020///
SN  - 1929-0748
SP  - 1
TI  - Effectiveness of conversational agents (virtual assistants) in healthcare: protocol for a systematic review
T2  - JMIR Research Protocols
UR  - http://dx.doi.org/10.2196/16934
UR  - https://www.researchprotocols.org/2020/3/e16934/
UR  - http://hdl.handle.net/10044/1/76413
VL  - 9
ER  -
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