Overview
The research undertaken by Fatih Canitez focus on assisting bus and metro organisations in identifying and implementing best practice through detailed case study evaluations.
Research Reports undertaken for the International Bus Benchmarking Group (IBBG) include:
2022 - Flexible and On-Demand Services
2022 - Vehicle Maintenance
2022 - Hydrogen Buses
2022 - Bridging the Funding Gap During COVID-19
2021 - Buses and Sustainable Mobility Schemes
2021 - Service Level Trends and Understanding during COVID-19
2021 - Boarding and Alighting Through Multiple Doors
2020 - Developing Growth and Customer Confidence in response to COVID-19
2020 - Driver Performance and Customer Interaction
2020 - Innovation to Improve Internal Processes and Customer Experience
2020/21 - Management of Coronavirus (COVID-19) Across the Bus Organisations
2019 - Electric Bus Operations
2019 - Strategies for On-Time Performance
2019 - Contracting and Licensing Models
2019 - Interchange and Dwell time Management
2019 - Customer Feedback Processes and Impact
Research Reports undertaken for the metro benchmarking groups (CoMET and Nova) include:
2020 - Customer Experience in Stations
2019 - Station Staffing Models
Research Reports undertaken for the Transport Strategy Centre (TSC) include:
2020 - How are the world’s public transport providers and airport operators responding to the Coronavirus? (partial contribution)