BibTex format
@inproceedings{D'Lima:2013,
author = {D'Lima, D and Moore, J and Arnold, G and Benn, J},
title = {Performance feedback to healthcare professionals: What supports behaviour change?},
year = {2013}
}
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Citation
RIS format (EndNote, RefMan)
TY - CPAPER
AB - Title: Performance feedback to healthcare professionals: What supports behaviour change?Authors: Danielle D’Lima (corresponding author), Centre for Patient Safety and Service Quality (CPSSQ), Imperial College London; Joanna Moore, CPSSQ, Imperial College London; Glenn Arnold, Theatres Department, Imperial College Healthcare NHS Trust; Jonathan Benn, CPSSQ, Imperial College London. Correspondence should be addressed to Danielle D’Lima, Centre for Patient Safety and Service Quality, Medical School, Imperial College London, Praed Street, Paddington, London, W2 1NY. Email: d.dlima@imperial.ac.uk Abstract:Research suggests that feedback on performance to healthcare professionals generally has a small to moderate effect on behaviour. Clinical units would benefit from understanding which characteristics of feedback support optimal use for service improvement. This qualitative study investigated perceptions of end-users on a feedback initiative in the Anaesthetics Department of a UK Academic Health Science Centre. 21 interviews were conducted with Consultant Anaesthetists and Post Anaesthetic Care Unit nurses. Interviews were semi-structured and transcripts analysed using constant-comparative methods in which psychological models were used to inform interpretation. Key findings were associated with the perceived ease of effectively translating ‘data’ into ‘information’ and ‘information’ into ‘behaviour’. Participants also highlighted the need to draw a cognitive distinction between the perceived consequences of using feedback for improvement at the individual level, and for performance management at the departmental level. Theory of Planned Behaviour accounted well for the main categories emerging from the analysis.Category:Oral Presentation/PosterKeywords: Performance feedbackHealthcare professionalsBehaviour changeTheory of Planned BehaviourQualitative analysis
AU - D'Lima,D
AU - Moore,J
AU - Arnold,G
AU - Benn,J
PY - 2013///
TI - Performance feedback to healthcare professionals: What supports behaviour change?
ER -