BibTex format
@article{Greeven:2021,
author = {Greeven, MJ and Xin, K and Yip, GS},
journal = {HARVARD BUSINESS REVIEW},
pages = {84--+},
title = {How Chinese Retailers Are Reinventing the Customer Journey Five lessons for Western companies},
url = {https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000691637800019&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=a2bf6146997ec60c407a63945d4e92bb},
volume = {99},
year = {2021}
}