Imperial College London

DrIleanaStigliani

Business School

Associate Professor of Design and Innovation
 
 
 
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Contact

 

+44 (0)20 7594 9228i.stigliani

 
 
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Location

 

395Business School BuildingSouth Kensington Campus

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Summary

 

Publications

Publication Type
Year
to

37 results found

Elsbach K, Stigliani I, 2019, New information technology and implicit bias, Academy of Management Perspectives, Vol: 33, Pages: 185-206, ISSN: 1558-9080

In this paper, we perform an extensive review of relatively recent empirical research that relates new information technology to biased thinking. Based on this review, we develop a framework that suggests a number of implicit associations (i.e., unconscious linkages between phenomena, such as “women are nurturing”) that relate new information technology to a variety of attitudes held by both organizational decision makers and average users of such information technology (e.g., “new information technology is superior to older information technology”). In turn, our framework proposes a set of three underlying beliefs about new information technology (i.e., new information technology is mysterious, non-human, and complex) that may underlie the implicit attitudes and biased thinking we identified. These underlying beliefs suggest that biases related to new information technology are distinct, in important ways, from most interpersonal biases studied in organizations. Given these findings, we suggest an agenda for future research that may enhance our ability to understand and mitigate biases related to new information technology in organizational settings.

Journal article

Stigliani I, Elsbach KD, 2018, Identity co-formation in an emerging industry: forging organizational distinctiveness and industry coherence through sensemaking and sensegiving, Journal of Management Studies, Vol: 55, Pages: 1323-1355, ISSN: 0022-2380

We inductively studied the sensemaking and sensegiving processes used by industry founders in the co‐formation of organizational and industry identities in the emerging industry of Service Design. Our findings illustrate how the sensemaking and sensegiving processes that revolved around the new “Service Design” label allowed the two sets of industry founders to forge both distinctive organizational identities and a coherent industry identity. The new label was, thus, used as a central “carrier” for both holding meanings (in terms of distinctive principles and common practices) developed through sensemaking, and for transferring these meanings respectively to organizational and industry identities through sensegiving. These insights illuminate how industry founders can address the tension between organizational distinctiveness and industry coherence in emerging industries, and have important implications for theory and future research on identity co‐formation and its underlying sensemaking and sensegiving processes.

Journal article

Ravasi D, Rindova V, Stigliani I, 2018, History, Material Memory and the Temporality of Identity Construction, Academy of Management Journal, ISSN: 0001-4273

A growing body of research on how organizations engage with their histories has shown that organizational members revisit history in the light of present-day concerns to inspire or legitimate future courses of action. Studies of the processes through which organizational history is brought to bear on the present and future, however, remain rare. To uncover the processes and practices through which organizational members systematically engage with history, we investigated the uses of four corporate museums established by Italian manufacturers of consumer goods Alessi, Alfa Romeo, Ducati and Piaggio. We identified three distinct forms of engagement, reflecting different perspectives on the relationship between history and identity, involved different cognitive processes and emotional responses, and influenced organizational action in different ways. Our theoretical insights have significant implications not only for understanding the use of history in organizations, but also for research on organizational identity and organizational memory.

Journal article

Elsbach K, Stigliani I, 2018, Design thinking and organizational culture: a review and framework for future research, Journal of Management, Vol: 44, Pages: 2274-2306, ISSN: 0149-2063

Design thinking comprises an approach to problem solving that uses tools traditionally utilized by designers of commercial products, processes, and environments (e.g., designing a new car or the layout of a new airport). While design thinking was originally introduced as an approach that would work best when infused into the culture of an organization, most early studies of design thinking focused on identifying the specific tools and methods that might be used to solve management problems. Only recently have researchers examined how the implementation of design thinking might relate to organizational-level constructs, such as organizational culture. In this review, we examine empirical research (mostly from the past decade) that relates the practice of design thinking to the development of culture in organizations. Through this review, we identify how the use of specific design thinking tools supports the development of specific organizational cultures and vice versa. In addition, we identify how using design thinking tools produces emotional experiences and physical artifacts that help users to understand why and how specific cultures support the effective use of specific tools. Together, our review findings suggest that the experiential nature of design thinking tools and cultures (i.e., that they require people to actively engage in hands-on work) allows them to support one another. On the basis of this insight, we develop a general framework for organizing design thinking research and identify a number of avenues for future research that might advance our understanding of design thinking in organizational contexts.

Journal article

Stigliani I, Ravasi D, 2018, The shaping of form: exploring designers’ use of aesthetic knowledge, Organization Studies, Vol: 39, Pages: 747-784, ISSN: 1741-3044

Research on design and designers has emphasized the tacit nature of the aesthetic knowledge that these professionals draw upon to make decisions about formal properties of objects and spaces, but is less clear about how design teams address the difficulties associated with expressing and sharing this type of knowledge. A ten-month ethnography in a design consultancy revealed a range of multimodal and cross-modal ways in which members of a design team compensate their imperfect capacity of articulating verbally their aesthetic knowledge in order to enable creative collaboration. In so doing, our study offers two main contributions. It illuminates the interplay between designers’ aesthetic experiences, visceral responses and intuitive cognitive processes that enable designers to draw upon their aesthetic knowledge to support the collective accomplishment of their task, and provides an interpretation of the design process as a form of ‘creative’ intuition driven by emotional reactions to environmental stimuli and emerging formal solutions.

Journal article

Fayard AL, Stigliani I, Bechky BA, 2016, How nascent occupations construct a mandate: the case of service designers' ethos, Administrative Science Quarterly, Vol: 62, Pages: 270-303, ISSN: 1930-3815

In this paper, we study the way that nascent occupations constructing an occupational mandate invoke not only skills and expertise or a new technology to distinguish themselves from other occupations, but also their values. We studied service design, an emerging occupation whose practitioners aim to understand customers and help organizations develop new or improved services and customer experiences, translate those into feasible solutions, and implement them. Practitioners enacted their values in their daily work activities through a set of material practices, such as shadowing customers or front-line staff, conducting interviews in the service context, or creating “journey maps” of a service user’s experience. The role of values in the construction of an occupational mandate is particularly salient for occupations such as service design, which cannot solely rely on skills and technical expertise as sources of differentiation. We show how service designers differentiated themselves from other competing occupations by highlighting how their values make their work practices unique. Both values and work practices, what service designers call their ethos, were essential to enable service designers to define the proper conduct and modes of thinking characteristic of their occupational mandate.

Journal article

Stigliani I, Ravasi D, 2015, Combining qualitative methods to study collective cognition in organizations, Handbook of Qualitative Organizational Research Innovative Pathways and Ideas, Publisher: Routledge, ISBN: 9781848725096

This handbook provides a comprehensive overview of state-of-the-art, innovative approaches to qualitative research for organizational scholars.

Book chapter

Elsbach KD, Stigliani I, 2013, Passive "Face Time" in the Professional Workplace, Sociology of Work: An Encyclopaedia, Editors: Smith

Book chapter

Wright M, Stigliani I, 2013, Entrepreneurship and Growth, International Small Business Journal, Vol: 31, Pages: 13-22

Journal article

Stigliani I, Elsbach KD, 2012, The role of category labels in the emergence of new organizational identities: the case of Service Design, Academy of Management Meeting

Conference paper

Stigliani I, Ravasi D, 2012, Organizing Thoughts and Connecting Brains: Material Practices and the Transition from Individual to Group-level Prospective Sensemaking, Academy of Management Journal, Vol: 55, Pages: 1232-1259

Journal article

Ravasi D, Stigliani I, 2012, Product Design: a Framework and Research Agenda for Management Studies, International Journal of Management Reviews, Vol: 14, Pages: 464-488

Journal article

Elsbach KD, Stigliani I, Strout A, 2012, The Building of Employee Distrust: A Case Study of Hewlett-Packard, Organizational Dynamics

Journal article

Stigliani I, Fayard AL, 2011, Enacting occupational identity through sociomaterial practices: the case of service designers, Academy of Management Meeting

Conference paper

Stigliani I, Tether BS, 2011, Building a new field: How an emerging category becomes meaningful and legitimate – The case of Service Design, EGOS

Conference paper

Stigliani I, Ravasi D, 2011, Organizing Thoughts and Connecting Brains: Material Practices and Collective Sensemaking, UC Davis Qualitative Conference

Conference paper

Rindova V, Ravasi D, Stigliani I, 2011, Valuing products as cultural symbols: A conceptual framework and empirical illustration, The worth of goods: Valuation and pricing in the economy, Editors: Beckert, Aspers, Publisher: Oxford University Press

Book chapter

Stigliani I, Ravasi D, 2010, Organizational artefacts, cultural heritage and identity management, International Conference of the CORPORATE IDENTITY/ASSOCIATIONS 2005

Conference paper

Stigliani I, Ravasi D, 2010, Organizational artefacts and identity-related processes: a study of corporate museums, EGOS 2006

Conference paper

Stigliani I, 2010, Design as a field of study, Academy of Management Meeting 2007

Conference paper

Stigliani I, 2010, Artifacts and Creativity: a study of product designers, ESF/SCSS Exploratory Workshop: Exploring Symbolic Value Creation in Organizations 2007

Conference paper

Stigliani I, Ravasi D, 2010, Conditions of success and failure in collaborations between business firms and design consultancies: The designers’ perspective, International conference: DIME - Creative Industries Observatory (CIO) 2008

Conference paper

Stigliani I, 2010, Artifacts and Creativity: The Role of Artifacts during the Creative Process in a Product Design Firm, Academy of Management Meeting 2008

Conference paper

Stigliani I, 2010, The Making of Form: Exploring Aesthetic Knowledge in Product Design, First European Design Management Workshop 2008

Conference paper

Stigliani I, 2010, Artifacts and Creativity: The Role of Artifacts during the Creative Process in a Product Design Firm, First European Design Management Workshop 2008

Conference paper

Stigliani I, Ravasi D, 2010, Conditions of success and failure in collaborations between business firms and design consultancies: The designers’ perspective, Academy of Management Meeting 2009

Conference paper

Ravasi D, Rindova V, Stigliani I, 2010, From history to heritage: Corporate museums and organizational institutionalization, Academy of Management Meeting 2009

Conference paper

Stigliani I, 2010, The Making of Form: Exploring Aesthetic Knowledge in Product Design, EGOS 2009

Conference paper

Stigliani I, 2010, The Making of Form: Exploring Aesthetic Knowledge in Product Design, Academy of Management Meeting 2009

Conference paper

Stigliani I, Fayard AL, 2010, Designing Customer Experiences: A Study of Socio-Material Practices in Service Design, EGOS 2010

Conference paper

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