BibTex format
@article{Antonacci:2021:10.1186/s12913-021-06254-1,
author = {Antonacci, G and Lennox, L and Barlow, J and Evans, L and Reed, J},
doi = {10.1186/s12913-021-06254-1},
journal = {BMC Health Services Research},
title = {Process mapping in healthcare: a systematic review},
url = {http://dx.doi.org/10.1186/s12913-021-06254-1},
volume = {21},
year = {2021}
}