Imperial College London
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ProfessorJamesBarlow

Business School

Chair in Technology and Innovation Management
 
 
 
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Contact

 

+44 (0)20 7594 5936j.barlow Website CV

 
 
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Assistant

 

Mrs Lorraine Sheehy +44 (0)20 7594 9173

 
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Location

 

Room 197EBusiness School BuildingSouth Kensington Campus

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Summary

 

Publications

Citation

BibTex format

@article{Barlow:2016:10.1016/j.jbusres.2016.06.014,
author = {Barlow, JG and Tucker, DA and Hendy, J},
doi = {10.1016/j.jbusres.2016.06.014},
journal = {Journal of Business Research},
pages = {6079--6087},
title = {The dynamic nature of social accounts: an examination of how interpretive processes impact on account effectiveness},
url = {http://dx.doi.org/10.1016/j.jbusres.2016.06.014},
volume = {69},
year = {2016}
}
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RIS format (EndNote, RefMan)

TY  - JOUR
AB  - Social accounts are a powerful tool in influencing the behavior of organizational members during major change. Examination of their effectiveness has largely focused on the design of accounts to influence behavioral and affective responses. However, when used in real life practice, more individualized, interpretive and agentic responses to social accounts have been found to influence effectiveness. Using an example of large-scale organizational change, moving from one hospital facility to another, we explore the dynamic and contextual interpretation of social accounts over time. Our findings expand social account theory by examining how potentially successful change communications are derailed by the relevance of the account in relation to an individual's past, by the individuals' ability to express agency and by temporality; how over time, lived experience can alter the perceived truthfulness of an account and alter its potency.
AU  - Barlow,JG
AU  - Tucker,DA
AU  - Hendy,J
DO  - 10.1016/j.jbusres.2016.06.014
EP  - 6087
PY  - 2016///
SN  - 0148-2963
SP  - 6079
TI  - The dynamic nature of social accounts: an examination of how interpretive processes impact on account effectiveness
T2  - Journal of Business Research
UR  - http://dx.doi.org/10.1016/j.jbusres.2016.06.014
UR  - http://hdl.handle.net/10044/1/34055
VL  - 69
ER  -
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