BibTex format
@article{Antonacci:2018:10.1177/0951484818770411,
author = {Antonacci, G and Reed, JE and Lennox, L and Barlow, J},
doi = {10.1177/0951484818770411},
journal = {Health Services Management Research},
pages = {74--84},
title = {The use of process mapping in healthcare quality improvement projects},
url = {http://dx.doi.org/10.1177/0951484818770411},
volume = {31},
year = {2018}
}