Imperial College London

Dr Kelsey Flott

Faculty of MedicineInstitute of Global Health Innovation

Honorary Senior Research Fellow
 
 
 
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Contact

 

k.flott14

 
 
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Location

 

Queen Elizabeth the Queen Mother Wing (QEQM)St Mary's Campus

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Summary

 

Summary

Kelsey is an Honorary Senior Research Fellow at the Institute of Global Health Innovation. She is also Deputy Director of Patient Safety at NHSX. 

Academically, Kelsey is a Co-Module Lead for the MSc in Patient Safety and she maintains a research portfolio of activities relating to learning from patient feedback. Kelsey has completed a PhD in Health Policy at Imperial College London and MSc in Comparative Social Policy at the University of Oxford.

Previously, Kelsey was Policy Fellow and the Patient Safety Lead the NIHR Patient Safety Translational Research Centre (PSTRC) and the Deputy Director of the MSc in Patient Safety. She continues to play an advisory role on various patient safety and academic committees at a local, national and international level. 

Kelsey also led the operational management of the WHO Global Patient Safety Collaborative, a multi-national consortium designed to strengthen patient safety leadership, capacity building and research development in low and middle income countries.

Before joining Imperial, Kelsey worked at Picker Institute Europe where she was responsible for delivering National Patient Survey Programme work and a diverse range of policy research projects. 

Publications

Journals

Khanbhai M, Warren L, Symons J, et al., 2022, Using natural language processing to understand, facilitate and maintain continuity in patient experience across transitions of care, International Journal of Medical Informatics, Vol:157, ISSN:1386-5056, Pages:1-7

Neves AL, van Dael J, O'Brien N, et al., 2021, Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic, Journal of Telemedicine and Telecare, ISSN:1357-633X

O'Brien N, Shaw A, Durkin M, et al., 2021, Safety in fragile, conflict-affected, and vulnerable settings: An evidence scanning approach for identifying patient safety interventions, Journal of Global Health, ISSN:2047-2978

O'Brien N, Shaw A, Flott K, et al., 2021, Safety in fragile, conflict-affected, and vulnerable settings: An evidence scanning approach for identifying patient safety interventions, Journal of Global Health, ISSN:2047-2978

Khanbhai M, Flott K, Manton D, et al., 2021, Identifying factors that promote and limit the effective use of real-time patient experience feedback: a mixed-methods study in secondary care, Bmj Open, Vol:11, ISSN:2044-6055, Pages:1-7

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