BibTex format
@article{Chen:2021:10.1287/mnsc.2020.3892,
author = {Chen, N and Li, A and Talluri, K},
doi = {10.1287/mnsc.2020.3892},
journal = {Management Science},
pages = {7472--7492},
title = {Reviews and self-selection bias with operational implications},
url = {http://dx.doi.org/10.1287/mnsc.2020.3892},
volume = {67},
year = {2021}
}