Publications
4 results found
Nguyen QT, Mougenot C, 2022, We’re still people and not only emails that we’re sending - shared cognition in distributed design collaboration: A qualitative study on distributed creative teams and the relation of communication ecology on virtual collaboration shared understanding, 2022 4th International Electronics Communication Conference (IECC), Publisher: ACM, Pages: 40-46
To identify challenges for future design collaborative systems, we conducted a qualitative study, interviewing expert design practitioners working in creative, multidisciplinary distributed teams The development of shared mental models, previously not examined through the construct of the CSCW ecology, presented four dimensions: task-specific knowledge, task-related knowledge, knowledge of teammates and attitudes/beliefs, where the latter one being the most vulnerable. The study informs the design of future CSCW tools for virtual collaboration tools to fully support remote creative teams.
Nguyen QT, Mougenot C, 2022, A systematic review of empirical studies on multidisciplinary design collaboration: findings, methods, and challenges, Design Studies, Vol: 81, ISSN: 0142-694X
While multidisciplinary collaboration is increasingly considered as a prerequisite for innovation in design, it is unclear what has been studied and what to investigate next. To addressthis, we conducted a systematic literature review on multidisciplinary design collaboration,focussing on what has been found, and how these studies have been implemented. Followinga PRISMA approach, 17 papers were selected for a critical review. A co-occurrence analysisfound that the selected literature covered five themes centred on communication, all highlighting the importance of shared understanding in multidisciplinary design collaboration.Further analysis revealed biases and differences between the methodological approach followed in the studies. For future research, we suggest investigating two under-explored areasof design collaboration: distributed work and digital/service-oriented design activities.
Nguyen QT, Laly M, Kwon BC, et al., 2022, Moody Man: Improving creative teamwork through dynamic affective recognition, CHI 2022 - ACM CHI Conference on Human Factors in Computing Systems, Publisher: ACM, Pages: 1-14
While a significant part of communication in the workplace is now happening online, current platforms don’t fully support socio-cognitive nonverbal communication, which hampers the shared understanding and creativity of virtual teams. Given text-based communication being the main channel for virtual collaboration, we propose a novel solution leveraging an AI-based, dynamic affective recognition system. The app provides live feedback about the affective content of the communication in Slack, in the form of a visual representation and percentage breakdown of the ‘sentiment’ (tone, emoji) and main ‘emotion states’ (e.g. joy, anger). We tested the usability of the app in a quasi-experiment with 30 participants from diverse backgrounds, linguistic analysis and user interviews. The findings show that the app significantly increases shared understanding and creativity within virtual teams. Emerged themes included impression formation assisted by affective recognition, supporting long-term relationships development; identified challenges related to transparency and emotional complexity detected by AI.
Nguyen M, Mougenot C, 2020, Dimensions of multidisciplinary collaboration: a comparative literature review within design context, DESIGN 2020, Publisher: Cambridge University Press, Pages: 1335-1344, ISSN: 2633-7762
In this paper, we review empirical studies of multidisciplinary collaboration in design and innovation activities. From 200 papers, we selected 17 for a meta-synthesis review. When revisited and compared, they present common themes and dichotomy in findings. This literature review discusses such diversity, offering a methodological critique of unclear areas. Four emerged themes were identified: (1) Knowledge diversity, (2) Trust, (3) Barrier and (4) Jargon and communication, providing perspectives for further research on how online collaboration will influence multidisciplinary team processes.
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