Mark Trompet is the Head of Bus Benchmarking and an Associate Director of the Transport Strategy Centre, within the Centre for Transport Studies at Imperial College London. Since 2005 he worked with the International Bus Benchmarking Group (IBBG), which he directs and he co-founded the American Bus Benchmarking Group (ABBG) in 2011 and the Benchmarking Group of North American Light Rail Systems (GOAL) in 2016. Mark is further involved with research projects in transport strategy, economics and customer satisfaction.
His academic research is focussed on improving benchmarking methodologies, data normalisation techniques and development of key performance indicators.
et al., 2020, Gender differences in the perception of safety in public transport, Journal of the Royal Statistical Society Series A: Statistics in Society, Vol:183, ISSN:0964-1998, Pages:737-769
et al., 2020, A benchmarking framework for understanding bus performance in the U.S., Benchmarking: an International Journal, Vol:27, ISSN:1463-5771, Pages:1533-1550
Trompet M, Anderson RJ, Graham DJ, 2018, Improved understanding of the relative quality of bus public transit using a balanced approach to performance data normalization, Transportation Research Part A: Policy and Practice, Vol:114, ISSN:0965-8564, Pages:13-23
et al., 2017, Development of a key performance indicator system to benchmark relative paratransit performance, Transportation Research Record-series, Vol:2650, ISSN:0361-1981, Pages:1-8