Overview
Mark Trompet's research is focussed on improving benchmarking methodologies, data normalisation techniques and development of key performance indicators. He is the centre's Head of Bus Benchmarking and responsible for both the International Bus Benchmarking Group and the American Bus Benchmarking Group. His applied research is dedicated to assisting bus organisations in identifying and implementing best practice through the application of benchmarking comparisons and detailed case study evaluations.
Click here for the International Bus Benchmarking Group (IBBG) information video
Recent Research Reports provided for the International Bus Benchmarking Group are:
2019 - Electric Bus Operations
2019 - Strategies to Improve On-time Running and Headway Adherance
2018 - Road Safety
2018 - Commercial Speed
2017 - Flexible and On-Demand Bus Services
2017 - Information Management to Improve the Whole Journey Experience
2016 - Bus Crowding Measurement and Management
2016 - Management of Planned and Unplanned Disruptions to Bus Services
2015 - Identification and Management of Bus Priority Schemes
2015 - Bus Driver Absenteeism
2014 - Sustainable Bus Operations: Environmental policies, visions, and their costs
2014 - Management of Premium Services
2014 - Bus Scheduling Efficiencies
2013 - Bus Service Planning
2013 - Smart Ticketing
2012 - Measuring and Defining Service Quality Indicators
2012 - Understanding Bus Vehicle Maintenance Productivity Differences
2011 - Service Control and Route Management
2011 - Bus Driver Productivity.
2010 - Security within Bus Operations.
2009 - Comparing Customer Satisfaction of International Urban Bus Operators: Methodology and Lessons Learned.
2009 - Bus Operations and the Environment.
2009 - Disseminating Real-time Passenger Information for Urban Bus Operations.
2008 - Bus Marketing and Image.
2005 - 2007 Development of a Key Performance Indicator system for the International Bus Benchmarking Group.
2004 - Development of an international bus benchmarking group.
Mark has also undertaken research for the CoMET and Nova Metro Benchmarking Groups. These groups consists of respectively twelve of the world's largest urban railways and fifteen medium sized metros in Europe, The Americas and the Far East. This benchmarking study is dedicated to assisting metro railways in identifying and implementing best practice through the application of benchmarking comparisons and detailed case study evaluations.
2008 - Non Fare Commercial Revenue in metros.
2007 - Use of Wireless and Other Data Transmission Systems in metros.
2006 - Disseminating Passenger Information; a study on processes, technologies and content.
2005 - Security at metros.
2005 - Asset Condition Monitoring at metros.
2004 - Infrastructure Maintenance Possession Management
Guest Lectures
Understanding Bus Performance and Trends, T1 lecture, UCL/Imperial College, Imperial College, 2019
Benchmarking Disaggregate Customer Satisfaction Scores of Public Transport Operators in Different Cities and Countries, Centre for Transport Studies, Imperial College London, 2014
A Balanced Approach to Normalizing Bus Operational Data for Performance Benchmarking Purposes, CTS Seminar Series, Centre for Transport Studies, 2012
Development of a Key Performance Indicator to compare ‘regularity of service’ between urban bus operators, CTS Seminar Series, Centre for Transport Studies, 2010
Benchmarking Urban Bus Operations: Lessons from the International Bus Benchmarking Group, CTS Seminar Series, Centre for Transport Studies, 2009