Imperial College London


Business School

Assistant Professor in Strategy and Organisational Behaviour







Business School BuildingSouth Kensington Campus





Publication Type

3 results found

Yeomans M, 2021, A concrete example of construct construction in natural language, Organizational Behavior and Human Decision Processes, Vol: 162, Pages: 81-94, ISSN: 0749-5978

Concreteness is central to theories of learning in psychology and organizational behavior. However, the literature provides many competing measures of concreteness in natural language. Indeed, researcher degrees of freedom are often large in text analysis. Here, we use concreteness as an example case for how language measures can be systematically evaluated across many studies. We compare many existing measures across datasets from several domains, including written advice, and plan-making (total N = 9,780). We find that many previous measures have surprisingly little measurement validity in our domains of interest. We also show that domain-specific machine learning models consistently outperform domain-general measures. Text analysis is increasingly common, and our work demonstrates how reproducibility and open data can improve measurement validity for high-dimensional data. We conclude with robust guidelines for measuring concreteness, along with a corresponding R package, doc2concrete, as an open-source toolkit for future research.

Journal article

Yeomans M, Minson J, Collins H, Chen F, Gino Fet al., 2020, Conversational receptiveness: Improving engagement with opposing views, Organizational Behavior and Human Decision Processes, Vol: 160, Pages: 131-148, ISSN: 0749-5978

We examine “conversational receptiveness” – the use of language to communicate one’s willingness to thoughtfully engage with opposing views. We develop an interpretable machine-learning algorithm to identify the linguistic profile of receptiveness (Studies 1A-B). We then show that in contentious policy discussions, government executives who were rated as more receptive - according to our algorithm and their partners, but not their own self-evaluations - were considered better teammates, advisors, and workplace representatives (Study 2). Furthermore, using field data from a setting where conflict management is endemic to productivity, we show that conversational receptiveness at the beginning of a conversation forestalls conflict escalation at the end. Specifically, Wikipedia editors who write more receptive posts are less prone to receiving personal attacks from disagreeing editors (Study 3). We develop a “receptiveness recipe” intervention based on our algorithm. We find that writers who follow the recipe are seen as more desirable partners for future collaboration and their messages are seen as more persuasive (Study 4). Overall, we find that conversational receptiveness is reliably measurable, has meaningful relational consequences, and can be substantially improved using our intervention (183 words).

Journal article

Kizilcec RF, Reich J, Yeomans M, Dann C, Brunskill E, Lopez G, Turkay S, Williams JJ, Tingley Det al., 2020, Scaling up behavioral science interventions in online education, Proceedings of the National Academy of Sciences, Vol: 117, Pages: 14900-14905, ISSN: 0027-8424

Online education is rapidly expanding in response to rising demand for higher and continuing education, but many online students struggle to achieve their educational goals. Several behavioral science interventions have shown promise in raising student persistence and completion rates in a handful of courses, but evidence of their effectiveness across diverse educational contexts is limited. In this study, we test a set of established interventions over 2.5 y, with one-quarter million students, from nearly every country, across 247 online courses offered by Harvard, the Massachusetts Institute of Technology, and Stanford. We hypothesized that the interventions would produce medium-to-large effects as in prior studies, but this is not supported by our results. Instead, using an iterative scientific process of cyclically preregistering new hypotheses in between waves of data collection, we identified individual, contextual, and temporal conditions under which the interventions benefit students. Self-regulation interventions raised student engagement in the first few weeks but not final completion rates. Value-relevance interventions raised completion rates in developing countries to close the global achievement gap, but only in courses with a global gap. We found minimal evidence that state-of-the-art machine learning methods can forecast the occurrence of a global gap or learn effective individualized intervention policies. Scaling behavioral science interventions across various online learning contexts can reduce their average effectiveness by an order-of-magnitude. However, iterative scientific investigations can uncover what works where for whom.

Journal article

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