BibTex format
@article{Liu:2015:10.1177/1094670515584331,
author = {Liu, Y and Eisingerich, AB and Auh, S and Merlo, O and Chun, HEH},
doi = {10.1177/1094670515584331},
journal = {Journal of Service Research},
pages = {451--467},
title = {Service Firm Performance Transparency: How, When, and Why Does It Pay Off?},
url = {http://dx.doi.org/10.1177/1094670515584331},
volume = {18},
year = {2015}
}