BibTex format
@inproceedings{Harrison:2018:10.1007/978-3-030-02227-3_17,
author = {Harrison, PG},
doi = {10.1007/978-3-030-02227-3_17},
pages = {250--264},
publisher = {Springer},
title = {Product-form queueing networks with batches},
url = {http://dx.doi.org/10.1007/978-3-030-02227-3_17},
year = {2018}
}