Imperial College London
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Emeritus ProfessorPeterSmith

Business School

Emeritus Professor of Health Policy
 
 
 
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Contact

 

peter.smith Website CV

 
 
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Location

 

c/o Lorraine SheehyBusiness School BuildingSouth Kensington Campus

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Summary

 

Publications

Citation

BibTex format

@inbook{Mannion:2019:10.4324/9781315192611-12,
author = {Mannion, R and Goddard, M and Smith, PC},
booktitle = {Quality in Health Care: Strategic Issues in Health Care Management},
doi = {10.4324/9781315192611-12},
pages = {158--169},
title = {On the limitations and pitfalls o f performance measurement systems in health care},
url = {http://dx.doi.org/10.4324/9781315192611-12},
year = {2019}
}
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RIS format (EndNote, RefMan)

TY  - CHAP
AB  - Formal performance measurement systems are increasingly a prominent feature of health systems concerned with raising quality and containing costs. This chapter describes the rise of performance indicators in the NHS. It then examines the role of ‘hard’ and ‘soft information in assessing hospital performance and explores the possible unintended and adverse consequences associated with the use of performance indicators. A clear and dominant theme arising from our study is that hard information, used in isolation, is seen as an inadequate and sometimes misleading indicator of Trust performance. Regional office staff reported that they examined closely the hard financial information provided by individual Trusts in order to assess whether they are meeting their targets. Informal social networks should be valued in their own right as a form of ‘social capital’ which has been shown to be a vital lubricant of complex economic relationships. The chapter advocates a cautious approach to the use of performance indicators in the NHS.
AU  - Mannion,R
AU  - Goddard,M
AU  - Smith,PC
DO  - 10.4324/9781315192611-12
EP  - 169
PY  - 2019///
SN  - 9781138724198
SP  - 158
TI  - On the limitations and pitfalls o f performance measurement systems in health care
T1  - Quality in Health Care: Strategic Issues in Health Care Management
UR  - http://dx.doi.org/10.4324/9781315192611-12
ER  -
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