Imperial College London
Alternate

ProfessorRogerKneebone

Faculty of Medicine, Department of Surgery & Cancer

Professor of Surgical Education and Engagement Science
 
 
 
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Contact

 

r.kneebone Website

 
 
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Location

 

ICCESS, Academic SurgeryChelsea and Westminster HospitalChelsea and Westminster Campus

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Summary

 

Publications

Citation

BibTex format

@article{Kneebone:2021:10.1080/17538068.2021.1877602,
author = {Kneebone, R and Korkiakangas, T and Weldon, S},
doi = {10.1080/17538068.2021.1877602},
journal = {Journal of Communication in Healthcare},
pages = {225--240},
title = {“Let me take care of you”: What can healthcare learn from a high-end restaurant to improve patient experience?},
url = {http://dx.doi.org/10.1080/17538068.2021.1877602},
volume = {14},
year = {2021}
}
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RIS format (EndNote, RefMan)

TY  - JOUR
AB  - BackgroundThe patient experience is associated with patient satisfaction and health outcomes, presenting a key challenge in healthcare. The objective of the study was to explore the principles of care in and beyond healthcare, namely in a three Michelin-starred restaurant, and consider what, if any, principles of care from the diners’ experience could be transferrable to healthcare.MethodThe principles of care were first explored as part of observational fieldwork in a healthcare day surgery unit and the restaurant respectively, focusing on communication between the professionals and the patients or the diners. Care was subsequently explored in a series of public engagement events across the UK. The events used immersive simulation to recreate the healthcare and the dining experiences for the general public, and to stimulate discussion.ResultsA thematic analysis of the engagement discussions identified overarching themes in how care was experienced in and through communication; ‘informed, not bombarded’, ‘conversation, not interrogation’, ‘environment is communication’, and ‘being met as a person’. The themes suggested how the participants in simulation felt about the care they received in real time and provided recommendations for improved clinical practice.
AU  - Kneebone,R
AU  - Korkiakangas,T
AU  - Weldon,S
DO  - 10.1080/17538068.2021.1877602
EP  - 240
PY  - 2021///
SN  - 1753-8068
SP  - 225
TI  - “Let me take care of you”: What can healthcare learn from a high-end restaurant to improve patient experience?
T2  - Journal of Communication in Healthcare
UR  - http://dx.doi.org/10.1080/17538068.2021.1877602
UR  - https://www.tandfonline.com/doi/full/10.1080/17538068.2021.1877602
UR  - http://hdl.handle.net/10044/1/86565
VL  - 14
ER  -
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