BibTex format
@inbook{Federici:2021:10.1007/978-3-030-78462-1_20,
author = {Federici, S and Mele, ML and Bracalenti, M and De, Filippis ML and Lanzilotti, R and Desolda, G and Borsci, S and Gaudino, G and Cocco, A and Amendola, M and Simonetti, E},
doi = {10.1007/978-3-030-78462-1_20},
editor = {Kurosu},
pages = {268--279},
publisher = {SPRINGER INTERNATIONAL PUBLISHING AG},
title = {A Chatbot Solution for eGLU-Box Pro: The Usability Evaluation Platform for Italian Public Administrations},
url = {http://dx.doi.org/10.1007/978-3-030-78462-1_20},
year = {2021}
}