Imperial College London
Alternate

DrSimoneBorsci

Faculty of Medicine, Department of Surgery & Cancer

Honorary Senior Research Fellow
 
 
 
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Contact

 

+44 (0)20 3312 6532s.borsci

 
 
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Location

 

1064/5Queen Elizabeth and Queen Mary HospitalSt Mary's Campus

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Summary

 

Publications

Citation

BibTex format

@article{Borsci:2015:10.1080/10447318.2015.1064648,
author = {Borsci, S and Federici, S and Bacci, S and Gnaldi, M and Bartolucci, F},
doi = {10.1080/10447318.2015.1064648},
journal = {International Journal of Human-Computer Interaction},
pages = {484--495},
title = {Assessing user satisfaction in the era of user experience: comparison of the SUS, UMUX and UMUX-LITE as a function of product experience},
url = {http://dx.doi.org/10.1080/10447318.2015.1064648},
volume = {31},
year = {2015}
}
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RIS format (EndNote, RefMan)

TY  - JOUR
AB  - Nowadays, practitioners extensively apply quick and reliable scales of user satisfaction as part of their user experience (UX) analyses to obtain well-founded measures of user satisfaction within time and budget constraints. However, in the human-computer interaction (HCI) literature the relationship between the outcomes of standardized satisfaction scales and the amount of product usage has been only marginally explored. The few studies that have investigated this relationship have typically shown that users who have interacted more with a product have higher satisfaction. The purpose of this paper was to systematically analyze the variation in outcomes of three standardized user satisfaction scales (SUS, UMUX and UMUX-LITE) when completed by users who had spent different amounts of time with a website. In two studies, the amount of interaction was manipulated to assess its effect on user satisfaction. Measurements of the three scales were strongly correlated and their outcomes were significantly affected by the amount of interaction time. Notably, the SUS acted as a unidimensional scale when administered to people who had less product experience, but was bidimensional when administered to users with more experience. We replicated previous findings of similar magnitudes for the SUS and UMUX-LITE (after adjustment), but did not observe the previously reported similarities of magnitude for the SUS and the UMUX. Our results strongly encourage further research to analyze the relationships of the three scales with levels of product exposure. We also provide recommendations for practitioners and researchers in the use of the questionnaires.
AU  - Borsci,S
AU  - Federici,S
AU  - Bacci,S
AU  - Gnaldi,M
AU  - Bartolucci,F
DO  - 10.1080/10447318.2015.1064648
EP  - 495
PY  - 2015///
SN  - 1532-7590
SP  - 484
TI  - Assessing user satisfaction in the era of user experience: comparison of the SUS, UMUX and UMUX-LITE as a function of product experience
T2  - International Journal of Human-Computer Interaction
UR  - http://dx.doi.org/10.1080/10447318.2015.1064648
UR  - http://hdl.handle.net/10044/1/25379
VL  - 31
ER  -
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