BibTex format
@article{Bourne:2017:10.1136/bmj.j5313,
author = {Bourne, T},
doi = {10.1136/bmj.j5313},
journal = {BMJ},
pages = {j5313--j5313},
title = {We need to change the culture around complaints procedures.},
url = {http://dx.doi.org/10.1136/bmj.j5313},
volume = {359},
year = {2017}
}