Imperial College London


Central FacultyInformation & Communication Technologies

Compliance and Governance Team Lead



+44 (0)7517 551 985t.west-robinson Website




301Mechanical EngineeringSouth Kensington Campus





As Senior Customer Service Manager I am responsible for the team of Customer Service Managers who provide a single point of contact for Imperial staff and students (our customers)  into ICT.

We act as the interface between our customers and ICT to enable a smoother resolution to day to day ICT operational challenges. 

Our aim is to deliver exceptional levels of service our customers deserve. 

As well as managing the Customer Service Team I am also dedicated Customer Service Manager for the Faculty of Medicine. 

For further information on the role of the Customer Service Managers within in the College please contact me, I will be more then happy to meet in person and explain more. or 07517 551985