Information and Booking
Trainer: Courage Lab
Cost: Internal, no charge. Please check our cancellation fees before booking.
Duration: 1 day (09:30-16:30)
Format: In person in SK
Dates:
2024:
07 November
2025:
19 March
12 June
Overview
This one-day practical workshop will help you build the skills and confidence to lead with courage if and when conflict arises.
By the end of this course, participants will:
- Be aware of the common causes of workplace conflict
- Have an awareness of their own and others' approaches to conflict
- Have increased confidence and courage to spot and confront conflict when it first arises
- Have learnt key skills and techniques to nip conflict in the bud
- Know how to use a collaborative approach to problem-solving: how to move from seemingly intransigent positions to win-win outcomes
- Have had opportunities to practice and receive peer and tutor feedback
Further information
- Breaks: Morning, lunchtime and afternoon breaks
- Catering: Tea, coffee and biscuits will be provided
- Preparation: Some preparation will be required (this will take under 30 minutes)
- Style: Highly interactive course
Accessibility: Please indicate any requirements you may have in the "Special Instructions" box on ICIS.