Information and Booking

Trainer: Courage Lab
Cost: Internal, no charge. Please check our cancellation fees before booking.
Duration: 1 day (09:30-16:30) 
Format: In person in SK 
Dates:
2024:
07 November
2025:
19 March
12 June

Booking - for managers via ICIS

Overview

This one-day practical workshop will help you build the skills and confidence to lead with courage if and when conflict arises.
By the end of this course, participants will:

  • Be aware of the common causes of workplace conflict
  • Have an awareness of their own and others' approaches to conflict
  • Have increased confidence and courage to spot and confront conflict when it first arises
  • Have learnt key skills and techniques to nip conflict in the bud
  • Know how to use a collaborative approach to problem-solving: how to move from seemingly intransigent positions to win-win outcomes
  • Have had opportunities to practice and receive peer and tutor feedback

Further information

  • Breaks: Morning, lunchtime and afternoon breaks
  • Catering: Tea, coffee and biscuits will be provided
  • Preparation: Some preparation will be required (this will take under 30 minutes)
  • Style: Highly interactive course

Accessibility: Please indicate any requirements you may have in the "Special Instructions" box on ICIS.