Information and Booking

For details about this course, dates, times, and bookings, please visit the Operational Improvement web pages.


This one day course will provide awareness of the Operational Improvement principles and underlying concepts. After the session, you will be able to apply in your job basic tools for identifying operational and service improvements and some techniques for team problem-solving.

Who should attend

It is intended for staff interested in learning techniques and skills to help improve processes or services, focusing on delivering better value to the end-user and improving staff satisfaction.

Topics covered

  • Overview and a brief history of Operational Improvement
  • OI at Imperial College
  • The five operational excellence principles and how to apply them
  • Practice some of the OI tools (User journey, Runners Repeaters and Rarities, SIPOC, Value & Waste) and problem-solving techniques (5 whys, Affinity Diagram, Fishbone)


By the end of the course, delegates will be able to:

  • Understand and be able to explain the five OI principles
  • Recognise non-value added activities in a process
  • Understand how to start identifying improvement opportunities at work and how to approach change
  • Apply OI tools to improve processes performance and user experience

Further information

This session forms part of a suite of training sessions that will take you from understanding the principles of operational improvement and continuous service improvement in college to being an OI practitioner who can use a range of tools in your own department or beyond. To learn more please, visit the OI website.


No preparation is needed for this session.
For help, email: