Frequently asked questions - Upgrade and training
Last updated: 8 November 2021
Content freeze and migration to the new version of T4 - currently on hold
As you will have seen in recent communications, the content freeze planned to start on 5 November has been postponed. This is due to various technical issues that are holding up the deployment of the upgrade. We will be sending out more information in the coming weeks with a more detailed plan, and we will aim to give you as much notice as possible of when the new date for the content freeze will occur.
What do you mean by a 'content freeze'?
The content freeze will be a period of around four weeks, during which time we are recommending that only urgent changes are made to the website. This is because the changes made during this period will not be reflected on the website when we move to the new version of T4. Changes include updates to web pages and documents in the T4 Media Library. The content freeze also applies to any content you may be working on in your 'Under Construction' sections of the site.
When is the content freeze?
The content freeze planned to start on 5 November has been postponed. We will be sending out more information in the coming weeks with a more detailed plan, and we will aim to give you as much notice as possible of when the new date for the content freeze will occur.
Can I still update my web pages during the freeze?
You will still maintain your access to T4 during the content freeze in case you need to make urgent updates to your site and you’ll be able to publish these in the normal way. However, these changes won’t be reflected once we complete the upgrade. These changes include any new or removed pages, updates to existing content, new content, as well as any deleted content. This also includes documents in the Media Library.
If you do make updates, we recommend you keep a record of these, as you will need to make these changes again once T4 has been upgraded.
Will my existing content and documents be brought across to the new version of T4?
Yes, all current content including web pages, images and documents added or updated before the content freeze will be brought across to the new version of T4. This also includes any content you may be working on in your 'Under Construction' sections of the site. The only exception is content marked as 'Pending', as this will not be brought accross, so please ensure you approve content before the freeze.
Will my news, events, Twitter and other feeds continue to update during the freeze?
Yes, these will all continue to update as the content is hosted outside of T4. This also includes automated people and publications lists, blog feeds, MailChimp forms, Research publications, Prezi, Google Maps, Yammer, Qualtrics surveys, Eventbrite and . Only content you edit directly in T4 is affected by the freeze.
When will the new version of T4 be available?
We will be sending out more information in the coming weeks with a more detailed plan.
Why is the content freeze period so long?
We appreciate that this content freeze period is long. The Imperial website is very large with over 60,000 pages using many different content types. Due to this complexity it will take time to convert the database, migrate the content over and to test thoroughly that pages display correctly before the new version goes live. We apologise for any inconveneince this may cause.
Does the content freeze also apply to uploading new versions of existing documents?
Yes. You will still be able to update content (and documents), but any changes you make would need to be done again in the new version of T4. We are only recommending making urgent necessary changes during this period, but we will leave it to editors to decide what they consider to be necessary.
Will I still have access to the old version of T4 when the new version goes live?
Yes, we expect this to be available so that you can compare content, but all updates must be made on the new version of T4 when it goes live.
I am already trained on T4, do I still need to do the training?
Yes, as there have been a number of changes to the interface and functionality of the T4 content management system, all editors are required to complete training before being given access to edit the website.
When will training be available?
We will confirm this soon, but we hope to begin this during the content freeze. In the meantime you can register your interest for training via this form. Your Faculty Web Officer will then be in touch once training is available.
How will the training be delivered?
Training will be delivered via an online self-paced course as it is currently.
How long will training take to complete?
We estimate it will take around 2-3 hours to complete the online course.
Will I have to rebuild my site in the new version of t4?
No, your site and all its content will be copied over to the new version and should still display as expected on the live site, but it’s worth checking through your pages to make sure that everything appears in the new system as you would expect. If you do spot any issues with how your content displays, please get in touch with your Faculty Web Officer (FWO).
Who should I contact if I have any further questions?
Please contact your FWO if you have any questions about the content freeze or training.
Will the switch to the new version of T4 affect Google Analytics?
The Google analytics tracking is being transferred, so there shouldn’t be any effect on Google Analytics data.