The Imperial Mobile web application is the desktop version of the native app enabling students and staff to access College information and services online.

The web application is supplied by a third party – CampusM and the accessibility of the technical infrastructure and user interface is the responsibility of the third-party supplier.

The accessibility of the content on the web app is the responsibility of Imperial College London content editors and this is further explained in this statement.

We want as many people as possible to be able to use this web app. For example, that means you should be able to:

  • Use different screen sizes – Imperial Mobile has a responsive design
  • Navigate using a keyboard only
  • Utilise a consistent navigation
  • Get alt text for images
  • Correct content sequencing
  • No content that not relies solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound.
  • Get descriptive page title
  • Focusable components
  • Descriptive links
  • Use the pointer gesture
  • Resize text
  • See the correct colour contrasts
  • Use screen reader on the correct heading hierarchies for content pages
  • Video captions, transcriptions and audio descriptions in content pages
  • Use any content types or features that have been optimised such as accordions, slideshow/carousels, tables and tabs.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the web app is

This product has been found compliant with exceptions with WCAG 2.1A and AA guidelines.

There are no restrictions for:

  • Deaf users
  • Limited hearing users
  • Non-verbal users
  • Limited manipulation users
  • Limited reach and strength users
  • Cognitive user group

There are some restrictions for:

  • Users without vision
  • Users with limited vision
  • Users without perception of colour

What we do about known issues

We work to achieve and maintain Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is not accessible, we will state a reason, warn users and offer alternatives.

Technical information about this website’s accessibility

CampusM, the third-party supplier, is responsible for the platforms technical accessibility.

You can find their accessibility review and VPAT online.

Imperial College London is committed to making this web apps content accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We are working with CampusM to influence their digital accessibility roadmap, and they intend to work on the apps user interface and framework to ensure compliance by September 2021.

CampusM continue to make iterative improvements to the web app.

This web app is currently partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the known issues listed below.

Non accessible content

Content in the app can be created by a small number of editors who have been trained in accessibility standards

Therefore it is possible to break accessibility within the content pages as the accessible aspects of the content editor are not automatically enforced for example:

  • Descriptive links
  • Headings
  • Image alt text

Non compliance with the accessibility regulations

CampusM conducted a review in October 2019 and these are the areas that do not comply with WCAG 2.1 AA standards:

  • Illogical heading structure is presenting the library integration
  • Content was found to rely on cascading style sheets (CSS)
  • Some of the colour combinations used fail to meet minimum requirement
  • Although heading mark-up has been used currently illogical heading mark-up is present
  • Users can operate the system but have some issues relating to page titles and heading structure.
  • Not all content (pop-up menus) can be perceived when CSS is disabled.
  • Although some areas do pass colour contrast requirements colour combinations are still present that fail to meet minimum contrast ratios
  • Users can operate the system but have some issues relating to page titles and heading structure
  • Not all content (pop-up menus) can be perceived when CSS is disabled
  • No pause button on moving features such as banners and news blocks

Reporting accessibility issues

If you if you find any accessibility issues with the Imperial Mobile web app, please contact who will endeavour to respond to you within 72 hours.

If you need information on this web page in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Last updated

This statement was prepared on 26 August 2020. It was last updated on 26 August 2020.