Proof of protection

Depending on the scheme you may be given a certificate signed by the landlord or be provided with a repayment ID number. Keep this safe as you’ll need it to claim your deposit when you leave. With your postcode, surname, tenancy start date and deposit amount, you can also contact the schemes directly to check if your deposit is protected. 

Tenancy deposit protection

You’ve already paid your security deposit to your agent or landlord. Now you need to confirm this has been protected. Your landlord or agent is required to provide details about how your deposit is protected within 30 days of you making the payment. 

This information should include:

  • The address of the rented property 
  • How much deposit you’ve paid 
  • How the deposit is protected 
  • The name and contact details of the TDP scheme 
  • The landlord or agent’s name and contact details 
  • Who is paid the deposit 
  • The name and contact details of any third party 
  • In what circumstances would some or all of the deposit be retained
  • How to apply to get the deposit back 
  • What to do if you can’t get hold of the landlord at the end of the tenancy 
  • What to do if there’s a dispute over the deposit 

 If you're having trouble getting your deposit returned we've got more information in our Moving Out section.