Frequently Asked Questions
I locked my account / forgot my password, can you reset it for me please?
If you forget your Imperial Gateway password, you can reset this yourself by following the below instructions, which talk you through the steps demonstrated on our password reset video
- Navigate to your Imperial Gateway landing page.
- Type the email address you used to create your account in the ‘email’ field.
- Type the last password you remember in the ‘password’ field.
- Then click the ‘log-in’ button beneath.
- If your password isn’t recognised you will be presented with an error message at the top of the page. Then click the ‘Forgot your password’ link beneath the ‘password’ field.
- You will then need to type the email address you used to create your account in the ‘email’ field and click the ‘submit’ button beneath.
- You will then be presented with a memorable question that you selected when creating your account. Type the answer to your memorable question in the ‘Answer’ field below the question.
- You will then need to enter a new password in the ‘new password field’ beneath, and retype this again in the ‘confirm new password’ field beneath this.
- Then click the ‘reset password’ button at the bottom of the page.
- You will then be presented with a message to confirm that your password has been set. Click the ‘continue’ button beneath this message.
- You will then be directed to the Imperial Gateway login page, where you can enter the email address you used to create your account in the ‘email’ field and your new password in the ‘password’ field.
- Then click the ‘log in’ button. You should now access your account.
Please note, if you get your password wrong 5 times in a row, you will lock your account until a member of the technical team can unlock it. If you lock your account, please contact the technical team and ask them to unlock your account/reset your password. You will need to change your password the next time you log in to something memorable for you.
Can I apply for more than one programme?
For undergraduate programmes, you can choose up to five courses to apply to through UCAS. If you are applying for Medicine, four of these can be medical programmes and your fifth choice must be in a different area (for example Biomedicine). You can use all your choices to apply to different programmes at Imperial if you so wish. We would advise you carefully read the entry requirements on the departmental webpages before submitting your choices through UCAS, as, once you have submitted your application, these cannot be changed.
For postgraduate programmes you can apply for up to two programmes per admissions cycle. Your applications will be considered sequentially so it is important to list your preferred programme as your first choice and your reserve programme as your second choice. Your second choice application will only be considered if you are unsuccessful at gaining a place on your first choice programme. Please note you can only submit one application form and you are able to list both your choices through there.
Can I change the document that I uploaded/add some more supporting documents?
Once you have submitted your supporting documents and they have been approved, you cannot change the documents yourself. You cannot upload any additional documents that have not been requested either. To request a change to your supporting documentation or enquire after uploading additional supporting documents, please contact the relevant admissions team directly using the details below.
Can I have an updated on my application process?
For applications for full degree programmes, it usually takes 6-8 weeks to receive an outcome on your application. If you have applied for a particular funded opportunity, the outcome may take longer and you should check the relevant programme/scholarship pages for details. If you have waited more than 8 weeks and have not received an outcome on your application, you may contact the relevant admissions team for an update.
Can I submit an application before I take an English language test?
You are more than welcome to submit an application before you have sat an English language test. If you apply without a test, and we choose to make you an offer, you will have an English language condition specified in your offer, along with the deadline as to when we will need to receive your results. We would always encourage applicants to make preparations to take an English language test as soon as they can.
Do I need to pay a deposit?
If you are made an offer to study on a postgraduate taught or postgraduate research masters (MRes) you will be required to pay a deposit on acceptance of that offer. You will normally receive a deposit invoice within five working days of accepting your conditional offer. Please note, if you accept your offer before Christmas, then you may not receive a deposit invoice until January. The deposit you need to pay is normally 10% of the course fee. Once you receive your deposit invoice, you will need to make the payment within 28 working days. Once we receive your deposit payment your place will be fully secured. If you have any queries relating to paying your deposit, please contact the relevant Admissions Team.
Do you have a disability advisory service?
Imperial College London has a dedicated Disability Advisory Service that aims to provide applicants and students with all the information you need to make an informed choice about an application to Imperial and, once that choice has been made, provide all the support you need to ensure that you are as prepared for starting your course as you can be. More information regarding this can be found on the Disability Advisory Service website.
How do I contact the Admissions team?
We hope that our detailed webpages will answer the majority of your queries relating to applying to Imperial. However, if you have a specific query that is not covered in these pages, the Admissions team’s contact details can be found here for undergraduate programmes or here for postgraduate programmes.
I cannot find the course I want to apply for
Please contact the relevant admissions team to confirm that the course you are searching for is available for applications.
I can’t tell if I entered the correct contact details for my referee?
Please contact the relevant admissions team directly, as they will be able to check this for you.
I made a mistake in my application and want to change it
Once an application has been submitted, you cannot edit the information yourself. To request changes, please contact the relevant admissions team directly. Please do not contact the technical team for this issue, as they will not be able to assist you.
I want to apply for 2 business school courses and the system won’t let me
Please note that if you chose one of the programmes offered by the Imperial College Business School as your first choice, due to the nature, specialisms and particular application questions which are driven by the programme choice, you will be unable to select another programme offered by Imperial Business School as a second choice. It is very important therefore, that you select the programme that best matches your strengths, interests and career aspirations.
Whilst you are unable to select another Imperial Business School programme as your second choice, you can select another programme offered by our other departments as a second choice.
I want to change my course
Please contact the relevant admissions team directly to request consideration of amending your programme choice. Please ensure that you outline the programme choice you have already made and the programme that you would like this amended to.
All requests will be considered, but it may not always be posssible to approve programme choice amendments depending on your application sand admission status.
I'm not sure how to complete part of the application
Please contact the relevant admissions team directly for any questions regarding the content of the application form, as well as clarification on what to submit.
Is there an application fee?
For undergraduate programmes, the cost of submitting an application is set by UCAS. For If you are only applying for one course the cost is £18. If you wish to apply to multiple courses the cost is £24. For more details please visit UCAS’s website.
For postgraduate programmes, currently only Imperial College Business School charge an application fee for their postgraduate taught programmes. The non-refundable application fee is £100 for MBA applications and £50 for MSc programmes. This is to cover the costs associated with processing your application. For more details please visit the Imperial College Business School’s website.
I’m having a problem creating my account / creating a password
For all issues when creating an account or a new password, please contact the technical team. Please provide as much information as possible on any error messages you are seeing and the steps you are taking.
When creating a password, please remember that your new password must contain a minimum eight characters, at least one uppercase letter, one lowercase letter, one number and one of the following special characters: @ $ ! % * ? &
My account is not active, please can you activate it
When you created your account for the first time, an email will have been sent to the email address you used asking you to activate your account. Please make sure to click the link in this email to enable your account. If you cannot find the email, check your Spam and Clutter folders to ensure it has not been sent there.
If you still cannot find the email, you can try logging in to the Imperial Gateway to resend the activation email again. If you do not receive the activation email this time, please contact the technical team.
My referee needs to resubmit their reference. How do they do this?
To open the reference for your referee to submit again, please contact the technical team. In your enquiry, please specify which referee you need this to be done for, their email address and the reason this needs to be completed. Once the technical team has updated the record, you will need to log in, navigate to the reference section of your application and resend the email to your referee.
What English language tests do you accept?
Imperial College London accepts many different English language proficiency tests and qualifications. For a full list of the tests and qualifications we accept please visit our English language requirements page.
Please note that as a Tier 4 Sponsor, Imperial College London is able to make its own assessment of students’ English language ability. If you require a Tier 4 visa, your Confirmation for Acceptance of Studies (CAS), will include a statement which confirms the College has made its own assessment of your English language. When applying for your Tier 4 visa, you will not be required to provide evidence of your English language ability with your visa application. However, you are still required to provide official evidence to the College of the accepted English language test you have taken. The only exception to this is in the case of pre-sessional English students, who are studying below degree level and will therefore have to take a Home Office Approved English Language Test and provide evidence of this test with their visa application.
What is Imperial’s UCAS code?
If you are applying for one of Imperial’s undergraduate programmes through UCAS, our institution code is I50.
When do I need to apply?
There are two main undergraduate application deadlines:
- if you are applying for Medicine or also applying to Oxford or Cambridge you will need to submit your application through UCAS by 15 October.
- If you are applying for any other undergraduate course, you will need to submit your application through UCAS by 15 January.
For more details about when to apply for an undergraduate course, please visit our When To Apply section.
Applications for postgraduate study normally open in October or November.
Most courses do not publish a formal closing date but programmes will close as they become full.
For more details, please visit our How to apply section.
When will I hear back from Imperial?
We endeavour to publish application decisions within 8 weeks of receiving a complete application. This time may vary throughout the year, especially during peak periods and dependent on whether you will need to attend an interview as part of the selection process.
For undergraduate programmes, we may not be able to release decisions until after the 15th January UCAS deadline. For more details please visit our After You Apply section.
When will I receive my CAS?
Your CAS number will appear in the Student e-Service 2-3 days after all your conditions of your offer have been completed. Please note we can only issue CASs 6 months before the start of your programme so the majority of CASs will be issued from April onwards. For more details please visit our Getting Your CAS number section.
Where can I collect my Biometric Residence Permit (BRP) from?
As a result of changes to UK Visa and Immigration process, from 2015 Tier 4 students will need to collect a Biometric Residence Permit (BRP) within 10 days of arriving in the UK. Normally BRPs are delivered to a local post office for collection. However, Imperial is also allowing students to collect BRPs from the South Kensington Campus. In order for your BRP to be delivered to Imperial, as part of your Tier 4 visa application process you will be need to enter the Alternative Collection Location (ACL) code 2HE497 when asked to. More information regarding this can be found on our International Student Support pages.
Why can’t I upload my supporting documents?
Supporting documents can only be uploaded once your application has been submitted. Please submit your application and wait until your home page informs you that you can upload your documents. If you still cannot upload documents 24 hours after submitting, please contact the Imperial technical team on the link below.
Will Imperial's entry requirements change as a result of the reforms to A and AS levels?
In September 2015 the structure of some A and AS-levels will be changing, in line with reforms that the UK government has announced. As an institution Imperial regularly considers applicants from many countries offering a wide variety of different qualifications and combinations of qualifications. Our Admissions Tutors are used to dealing with complexity in admissions and will therefore be able to respond positively to the phasing in of reformed, linear A-levels in England, Wales and Northern Ireland. For full details on our approach to changing A-levels, please read our Statement on A-level Reform.
For more information on the proposed reforms to A and AS-levels please visit the Department of Education’s policy section.