What we do

The Central Timetabling Support Office (CTSO) operations are integral to the College timetabling community. We are responsible for coordinating and supporting the departmental timetabling accesses, processes and systems enhancements. We UAT all systems before launch and ensure to deliver only the best of systems and products to our College departments. With a strong customer focus, our team provides quality assurance services in order to facilitate data transfers and ensure that timetabling data and outputs meet College policies and best practices.

What we do

User training and support

CTSO offer a wide range of training sessions and learning resources to help the College timetabling staff and departmental administrators easily access and navigate Celcat system, tools and products. The training sessions are run by our experienced trainers who tailor each session to meet staffs’ individual needs to carry out their duties. Our trainers have also created learning resources video tutorials and help sheets that staff can refer to after the training session; to help guide departmental timetablers through processes such as, how to create or duplicate events.

Policy and quality assurance

Timetabling support is the heart of what we do, we are passionate about improving College timetabling & space sharing and we are continuously working with other departments for data integrity checks, policy advice and implementation. This is to help create and enforce better processes and practices that will enhance staff and students experience.

Timetabling best practice

Our team are here to support departments in every step of timetabling annual cycle. We provide support to departments from the very start of selecting data to complex data validation, installation and publication of annual timetabling plan. We provide manual and automated timetabling support and at specific periods of the academic year we instate departmental preferred choices of publication windows and products.

System administration

CTSO works to protect departmental resources data, category information and events by providing only authorised staff, access to Celcat. We liaise closely with departmental administrators to update data and ensure data quality to agreed standards. We are also continuously working to enhance college systems by increasing synchronisation across departmental systems such as, interface between Celcat and KX, Celcat and SoV and look to continue our work to create more efficient, reliable and user friendly systems.

Service enhancement

Our core operations focus on

  • Policy
  • Procedures
  • Service Planning & Development
  • Data & Definitions
  • Training & Support
  • ICT/Supplier Liaison
  • Central Systems Liaison
  • Imperial Timetabling Community

We collaborate with Imperial Timetabling Community, ICT and relevant suppliers to collate user feedback and use it to identify opportunities to improve our processes, systems and services. Our ultimate goal is to create a better timetabling experience for departmental staff and students.

 

Meet our team

  • Helena Smith

    Helena Smith

    Personal details

    Helena Smith Director of Central Timetabling

    020 7594 1061

    Background & Contributions

    Helena has worked in higher education for over 20 years and has joined Imperial from another multi-site Russell Group university. Her role is to oversee the work within CTSO to support departments in delivering student focused timetables and to collaborate on the strategic role of timetabling within the College.

  • Tamsin King

    Tamsin King

    Personal details

    Tamsin King Deputy Director of Central Timetabling

    020 7594 2690

    Background & Contributions

    Tamsin has worked in further and higher education sectors for over 10 years. Her role is to support the continuous review of timetabling processes and operational improvements within the department.

  • Peter Laskey

    Peter Laskey

    Personal details

    Peter Laskey Head of Exam Timetabling

    020 7594 5911

    Background & Contributions

    Peter joined CTSO in Oct 2018. He has over 8 years experience working in Higher Education, specifically within examinations. His current role involves supporting departments in implementing the College’s Examination Timetabling policy and improving the overall exam experience for students here at Imperial.

  • Simon Nesbitt

    Simon Nesbitt

    Personal details

    Simon Nesbitt Head of Timetabling Operations

    020 7594 5852

    Background & Contributions

    Simon joined CTSO in March 2019. He has 10 years’ experience in timetabling, joining Imperial after working at King’s College London as Timetabling Operations Manager. His role will involve co-ordinating with the Senior Timetabling Support Officers and operational improvements within the department.

  • Anna Valentino

     Anna Valentino

    Personal details

    Anna Valentino Senior Timetabling Officer (Systems – Current)

    020 7594 5890

    Background & Contributions

    Anna is involved in documenting processes, data management projects, timetabling products upgrades and enhancements. She is also responsible for website updates and liase with departments for any timetabling publication matters.  Anna also completed a secondment an automation pilot in 2016

  • Geraldine Chan

    Geraldine Chan

    Personal details

    Geraldine Chan Senior Timetabling Officer (Joint Space Lead)

    020 7594 6693

    Background & Contributions

    Geraldine's  main role is to work closely with departmental staff from the SEQ Cluster to collate and transform timetabling data to enable the use of automation tools for cross department coordinated timetable construction for students and staff.

  • Katie Toutoudaki

    Katie Toutoudaki

    Personal details

    Katie Toutoudaki Senior Timetabling Officer (Systems – Projects)

    020 7594 0957

    Background & Contributions

    Katie joined CTSO in February 2019. She has 5 years of experience in timetabling for higher education. In her capacity as a Cluster Timetabling Officer, she will be assisting Maths and Computing in scheduling teaching events using the CELCAT automation engine.

  • Lisa Seath

    Lisa Seath

    Personal details

    Lisa Seath Senior Timetabling Officer

    Background & Contributions

    Lisa joined CTSO in 2021.  She has over seven years' experience in higher education timetabling; spending the first two years in exam timetabling, and then moving onto class timetabling.