Contacting a Customer



Steps:

  1. Click in the Alternative Email: field.

    Step 1

  2. Enter information into the Alternative Email: field. Enter "joeblogs@gmail.com", for example.

    Step 2

  3. Enter information into the Alternative Contact Number: field. Enter "07001234567".

    Step 3

  4. Click in the 3rd Party Ref: field.

    Step 4

  5. Enter information into the 3rd Party Ref: field. Enter "00598765", for example. 

    Step 5

  6. Click in the Work Package: field.

    Step 6

  7. Enter information into the Work Package: field. Enter "ORC-555298", for example. 

    Step 7

  8. Click the Suppress Emails: option, if you wish to suppress the emails.

    Step 8

  9. Click the Major Incident: option, if the incident is a major incident affecting a large number of users throughout the College. 

    Step 9

  10. Click the Service Status Page: option, if you would like this incident to appear on the Service Status page. 

    Step 10

  11. Click the Save button.

    Step 11

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