Creating a New Problem

Steps:

1. Click the Problem Management item to begin.

   Step 1

2. Click on Create New.

   Step 2

3. Enter the following information into the Customer: field. Enter "Incident Manager" for this example. 

   Step 3

4. Select the ICT Incident Manager item.

   Step 4

5. Click in the Service Group: field.

   Step 5

6. Click the Magnifying Glass button to retrieve a drop down list of the Service Groups available. 

   Step 6

7. Select the College Web Pages link.

   Step 7

8. Click the Magnifying Glass button.

   Step 8

9. Click the Oracle Portal Web Pages link.

   Step 9

10. Click the Priority: list.

    Step 10

11. Click 'priority 2'.

    Step 11

12. Click in the Assignment group: field to select the group you wish to assign the Problem record to.

    Step 12

13. Click the Status: list.

    Step 13

14. Click the New list item, or any other status that is relevant. 

    Step 14

15. Click in the Short description: field to add a short description of the Problem.

    Step 15

16. Enter the desired information into the Short description: field. Enter

     a valid value
     e.g.
     "College Web Pages intermittently unavailable"
    .
    Step 16

17. Click in the Description: field.

    Step 17

18. Enter the desired information into the Description: field. Enter

     a valid value
     e.g.
     "The College web pages have been intermittently unavailable every Thursday night for the past 4 weeks. "
    .
    Step 18

19. Enter the desired information into the Description: field. Enter

     a valid value
     e.g.
     "When users try to access the pages, it says 'page unavailable'."
    .
    Step 19

20. Click the Save button to save the record and finish.

    Step 20

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