BibTex format
@techreport{Barlow:2001,
author = {Barlow, J and Ozaki, R and Jackson, K and McCallum, G and Monkman, R and Tullah, N and Wilding, C},
booktitle = {Report of a Department of Trade and Industry Expert Mission},
publisher = {SPRU},
title = {Are you being served? Japanese lessons on customer-focused housebuilding},
year = {2001}
}