Imperial College London

Dr Kelsey Flott

Faculty of MedicineDepartment of Surgery & Cancer

PSTRC Centre Manager







Queen Elizabeth the Queen Mother Wing (QEQM)St Mary's Campus





Kelsey is a Policy Fellow and the Patient Safety Lead at the Institute of Global Health Innovation. She is the Centre Manager for the NIHR Patient Safety Translational Research Centre (PSTRC) and the Deputy Director of the MSc in Patient Safety. She also plays an advisory role to various patient safety committees at a local NHS and national level. 

In her role, Kelsey is the operational lead for the PSTRC and contributes to its strategic development and delivery against research objectives. Kelsey works closely with the Centre‚Äôs NHS and global partners. She also supports a portfolio of research activities relating to learning from patient feedback.

Kelsey has completed a PhD in Health Policy at Imperial College London focusing on improving the use of patient experience data. During this time, Kelsey held a Research Assistant role in Patient Experience and Patient Safety with a focus on applying academic insights in the NHS.

Before joining the team at Imperial, Kelsey worked at Picker Institute Europe where she was responsible for delivering National Patient Survey Programme work and a diverse range of policy research projects. Kelsey completed her MSc in Comparative Social Policy from the University of Oxford.



Fernandes Neves Soares AL, Poovendran D, Freise L, et al., 2019, Healthcare professionals’ perspectives on the secondary use of health records to improve quality and safety of care: a qualitative study in England, Journal of Medical Internet Research, Vol:21, ISSN:1438-8871

Fontana G, Flott K, Dhingra-Kumar N, et al., 2019, Five reasons for optimism on World Patient Safety Day, The Lancet, Vol:394, ISSN:0140-6736, Pages:993-995

Smalley K, Aufegger L, Flott K, et al., 2019, Which behaviour change techniques are most effective in improving healthcare utilisation in COPD self-management programmes? A protocol for a systematic review, Bmj Open Respiratory Research, Vol:6, ISSN:2052-4439

Khanbhai MHF, Flott KM, Darzi A, et al., 2019, Evaluating digital maturity and patient acceptability of real-time patient experience feedback systems: a systematic review, Journal of Medical Internet Research, Vol:21, ISSN:1438-8871

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