Publications

All Publications

Trompet, M., Anderson, R.J., Graham, D.J., (2017). Improved Understanding of The Relative Quality of Bus Public Transit Using a Balanced Approach to Performance Data Normalization, Transportation Research Part A: Policy and Practice, ISSN 0965-8564

Canavan, S., Graham, D.J., Anderson, R.J., Barron, A. (2017). Urban Metro Rail Demand: Evidence from Dynamic Generalised Method of Moments (GMM) Estimates using Panel Data

 Hörcher, D., Graham, D. J., and Anderson, R. J. (2017). Crowding cost estimation with large scale smart card and vehicle location data. TRANSPORTATION RESEARCH PART B: METHODOLOGICAL, 95, 105-125.

Barron, A., Canavan, S., Anderson, R.J., Cohen, J. (2017). Operational Impacts of Platform Doors in Metros

Piner, D., Condry, B., (2017) International best practices in managing unplanned disruption to suburban rail services, World Conference on Transport Research - Wctr 2016, Vol:25, ISSN:2352-1465

Singh, R., Graham, D.J., Anderson, R.  (2017) Characterising journey time performance on urban metro systems.  TransitData conference, Santiago, Chile, 22 May 2017.   

Singh, R., Graham, D.J., Anderson, R.  (2017) Decomposing journey times on the London Underground via semiparametric mixed models. 6th Symposium of the European Association for Research in Transportation conference (hEART), Haifa, Israel, 14 Sep 2017.

World Bank and RTSC, Imperial College London, (2017) Emerging Findings from the Operator’s Story. Supplementary Report to the “What drives successful metro systems?” Side Event organised by the World Bank and Imperial College London at the OECD International Transport Forum 2017 Summit, Leipzig, May 2017

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Kuala Lumpur Prasarana

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Guangzhou GMC

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Barcelona TMB

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Toronto TTC

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Hong Kong MTR

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Bangkok BMCL

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Metro de Santiago

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Washington DC WMATA

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of London Underground

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Metro São Paulo

Mundy, D., Trompet, M., Cohen, J.M., Graham, D.J., (2017) The Identification and Management of Bus Priority Schemes - A Study of International Experiences and Best Practices, ISBN 978-1-5262-0693-0

Morse, L., Trompet, M., Barron, A., Graham, D.J., (2017) Development of a Key Performance Indicator System to Benchmark Relative Paratransit Performance. Transportation Research Record: Journal of the Transportation Research Board. 2650 1-8.

Morse, L., Trompet, M., Barron, A. & Graham, D.J.: “Development of Key Performance Indicator System to Benchmark Relative Performance in Paratransit Management and Operations Between U.S. Transit Agencies.” Presentation 17-01548, Session 673: Improving Paratransit Service through Technology and Monitoring. Transportation Research Board 96th Annual Meeting. Washington, DC. January 10, 2017.

Hörcher,D., Graham,D.J., Anderson,R., (2017) Crowding cost estimation with large scale smart card and vehicle location data, Transportation Research Part B: Methodological, pp. 105-125

Barron, A. (2017). Global Lessons Learned in Delivering Very High Levels of Rail Transit Capacity. Transportation Research Board 96th Annual Meeting, Washington DC

Brage-Ardao, R., Graham, D.J., Anderson, R.J., Barron, A. (2017). Metro Operating Costs: Main Patterns and Determinants. Transportation Research Board 96th Annual Meeting, Washington DC

Hörcher, D., Graham, D.J., Anderson, R.J. (2017). Crowding and second-best capacity provision in fluctuating demand. 96th ANNUAL MEETING OF THE U.S. TRANSPORTATION RESEARCH BOARD (TRB), Washington D.C., United States

Hörcher, D., Graham, D.J. (2017). The Gini index of travel demand imbalances. ANNUAL CONFERENCE OF THE INTERNATIONAL TRANSPORT ECONOMICS ASSOCIATION (ITEA), Barcelona, Spain

Allport, R.J.  “Sustainable Logistics and Strategic Transportation Planning”. Author of Chapter: Delivering major infrastructure projects with predictable success ISBN 978-1-5225-0002-5. Eds. Kramberger T., Potocan V. and Ipavec VM. 2016. IGI Global

Morse L, Trompet M, Barron A, Graham DJ, 2017, Development of a key performance indicator system to benchmark relative paratransit performance, Transportation Research Record, Vol:2650, ISSN:0361-1981, Pages:1-8

Mundy D, Trompet M, Cohen JM, Graham DJ, 2017, The Identification and Management of Bus Priority Schemes - A Study of International Experiences and Best Practices, publication date Apr 26th 2017, RTSC Publications, Imperial College London, ISBN 978-1-5262-0693-0

Barron, A (2016). World Class Metro Systems: What Can Be Learned From the Global Metro Community. Washington Council of Governments Symposium, Washington DC 

Hörcher, D., Graham, D.J., Anderson, R.J. (2016). The link between crowding pricing and seat supply in public transport. 95th ANNUAL MEETING OF THE U.S. TRANSPORTATION RESEARCH BOARD (TRB), Washington D.C., United States

Hörcher, D., Graham, D.J., Anderson, R.J. (2016). The dark side of travel passes: Wrong incentive in crowding. 95th ANNUAL MEETING OF THE U.S. TRANSPORTATION RESEARCH BOARD (TRB), Washington D.C., United States

Hörcher, D., Graham, D.J. (2016). Crowding and the marginal cost of travelling under second-best capacity provision. ANNUAL CONFERENCE OF THE INTERNATIONAL TRANSPORT ECONOMICS ASSOCIATION (ITEA), Santiago, Chile

Hörcher, D., Graham, D.J. (2016). Crowding pricing in public transport under second-best capacity provision. EUROPEAN REGIONAL SCIENCE ASSOCIATION (ERSA) CONGRESS, Urban Economics Association Special Session, Vienna, Austria

Hörcher, D., Graham, D.J., Anderson, R.J. (2016). Optimal crowding pricing and model calibration in a smart card revealed preference experiment, 5th SYMPOSIUM OF THE EUROPEAN ASSOCIATION FOR RESEARCH IN TRANSPORTATION (hEART), Delft, The Netherlands

Hörcher, D., Graham, D.J. (2016). Crowding and optimal supply under second-best capacity provision in public transport. 63rd ANNUAL NORTH AMERICAN MEETING OF THE REGIONAL SCIENCE ASSOCIATION INTERNATIONAL (RSAI), Minneapolis, United States

Brage-Ardao R, Graham DJ, Anderson RJ, Barron A (2016). Econometric Benchmarking of Metro Operating Costs. Methods and Applications. Station Service Costs. World Conference on Transport Research 2016, Shanghai

Brage-Ardao, R., Graham, D.J., Anderson, R.J., Barron, A. (2016) Determinants of Station Service Cost in Metros. Transportation Research Board 95th Annual Meeting, Washington DC

Brage-Ardao, R., Graham, D.J., Anderson, R.J., (2016) Determinants of rolling stock maintenance cost in metrosProceedings of the Institution of Mechanical Engineers Part F-journal of Rail and Rapid Transit, Vol:230, ISSN:0954-4097, Pages:1487-1495

Canavan, S., Graham, D.J., Melo, P.C., Anderson, R.J., Barron, A. (2016) Determinants of Rolling Stock, Signalling, Staff and Passenger Related Delay Incident Occurrences in Urban Metros. Transportation Research Board 95th Annual Meeting, Washington DC

Brage-Ardao, R., Graham, D.J., Anderson, R.J., (2016) Determinants of rolling stock maintenance cost in metrosProceedings of the Institution of Mechanical Engineers Part F-journal of Rail and Rapid Transit, Vol:230, ISSN:0954-4097, Pages:1487-1495

Karathodorou, N., Condry, B.J., (2016) Choosing Optimal Reliability Measures for Passenger Railways: Different Measures for Different PurposesTransportation Research Record, ISSN:0361-1981

Karathodorou, N., Condry, B.J., (2016) Choosing Optimal Reliability Measures for Passenger Railways: Different Measures for Different PurposesTransportation Research Record, ISSN:0361-1981

Barron, A., Canavan, S., Anderson, R., Cohen, J.M. (2016) The Operational Impacts of Platform Doors in Metros. World Conference on Transport Research 2016, Shanghai

Anderson, R.J., Brage-Ardao, R., Graham, D.J., Barron, A. (2015) Economic Benchmarking of Metro Operating Costs, Methods and Applications. 43rd European Transport Conference 2015. 

Brage-Ardao, R., Graham, D.J., Anderson, R.J., (2015) Determinants of Train Service Costs in Metro OperationsTransportation Research Record, ISSN:0361-1981, Pages:31-37

Canavan, S., Graham D.J., Melo, P.C., Anderson, R., Barron, A., Cohen J.M., (2015) The Impacts of Moving Block Signalling on Technical Efficiency: An Application of Propensity Score Matching on Urban Metro Rail Systems, Transportation Research Record, ISSN: 0361-1981

Cohen, J.M., Baron, A., Anderson, R.J., (2015) Impacts of unattended train operations (UTO) on productivity and efficiency in metropolitan railways. Transportation Research Record-Series, ISSN: 0361-1981

Parasram, R.L., Cohen, J.M., Barron, A., (2015) Global trends in metro station organisation and management. Presentation at European Transport Conference, Frankfurt

Cohen, J.M., (2015) Increased likelihood of injury among differently abled and elderly travellers: evidence from urban metro subway systems. Presentation at TRANSED Conference, Lisbon

Cohen, J.M., Trompet, M., (2015) Propulsion technology trends across major bus operators in Europe, North America and South-East Asia, 43rd European Transport Conference, Frankfurt 28-20 September 2015

Allport R.J. “Pre-Implementation Planning - The Weak Link In Rail Projects”.  Proceedings of the Institution of Civil Engineers, Management, Procurement and Law,  168 5 205-212. Thomas Telford Ltd. 2015

Brage-Ardao, R., Graham, D.J., Anderson, R.J., (2015) Determinants of Train Service Costs in Metro OperationsTransportation Research Record, ISSN:0361-1981, Pages:31-37

Canavan, S, Graham DJ, Metro PC, Anderson RJ, Barron AS, Cohen JM (2015). Impacts of Moving-Block Signalling on Technical Efficiency Application of Propensity Score Matching on Urban Metro Rail Systems, TRANSPORTATION RESEARCH RECORD, Pages: 68-74, ISSN: 0361-1981

Cohen JM, Barron AS, Anderson RJ, Graham DJ (2015). Impacts of Unattended Train Operations on Productivity and Efficiency in Metropolitan Railways, TRANSPORTATION RESEARCH RECORD, Pages: 75-83, ISSN: 0361-1981

Graham DJ, McCoy EJ, Stephens DA, (2014) Quantifying Causal Effects of Road Network Capacity Expansions on Traffic Volume and Density via a Mixed Model Propensity Score Estimator, Journal of the American Statistical Association, Vol:109, ISSN:0162-1459, Pages:1440-1449

Li H, Graham DJ, Majumdar A, (2014) Effects of changes in road network characteristics on road casualties: An application of full Bayes models using panel data, Safety Science, Vol:72, ISSN:0925-7535, Pages:283-292

Ramli AR, Graham DJ, (2014) The demand for road transport diesel fuel in the UK: Empirical evidence from static and dynamic cointegration techniques, Transportation Research Part D - Transport and Environment, Vol:26, ISSN:1361-9209, Pages:60-66

Cohen, J.M., Anderson, R.J., Melo, P.C., Graham, D.J., Hirsch, R., (2013) Air quality regulation in metropolitan railways: a benchmarking approach. 92nd Transportation Research Board Annual Meeting, Washington DC

Parasram R, Steel R, Maxwell RJ, Anderson RJ, Hirsch R, Melo PC (2013),  A Practical Framework for Metro Maintenance Management Proceedings of the 92nd Transportation Research Board Annual Meeting, Washington D.C., USA.

Li H, Graham DJ, Majumdar A, (2013) The impacts of speed cameras on road accidents: An application of propensity score matching methods, Accident Analysis & Prevention, Vol:60, ISSN:0001-4575, Pages:148-157

Graham DJ, McCoy EJ, Stephens DA, (2013) Quantifying the effect of area deprivation on child pedestrian casualties by using longitudinal mixed models to adjust for confounding, interference and spatial dependence, Journal of the Royal Statistical Society Series A - Statistics in Society, Vol:176, ISSN:0964-1998, Pages:931-950

Barron, A., Melo, P.C., Cohen, J.M., and Anderson R.J., (2012), A Passenger-Focused Management Approach to the Measurement of Train Delay Impac, Transportation Research Record-Series, Vol:2351, ISSN:0361-1981, Pages:46-53.

Trompet, M., Parasram, R., Anderson, R.J., (2012) Benchmarking Disaggregate Customer Satisfaction Scores Between Bus OperatorsTransportation Research Record: Journal of the Transportation Research Board, No 2351, Transportation Research Board of the National Academies, Washington, D.C., 2013, pp. 14–22

Li H, Graham DJ, Majumdar A, (2012) The effects of congestion charging on road traffic casualties: A causal analysis using difference-in-difference estimation, Accident Analysis & Prevention, Vol:49, ISSN:0001-4575, Pages:366-377

Melo, P.C., Graham, D.J., Canavan, S. (2012) Effects of Road Investments on Productivity and Induced Travel Demand: Evidence fo r U.S. Urbanized Areas, Transportation Research Record: Journal of the Transportation Research Board (In Press).

Trompet, M., Graham, D.J., (2011) A Balanced Approach to Normalizing Bus Operational Data for Performance BenchmaProceedings of the 91st Transportation Research Board Annual Meeting, Washington, 23rd January 2012

Anderson, R.J., Findlay, N.S., Graham, D.J., (2011) Improving Fares and Funding Policies to Support Sustainable Metros, Proceedings of the 91st Transportation Research Board Annual Meeting, Washington, 23rd January 2012

Trompet, M., Liu, X., Graham, D.J., (2011) Development of a Key Performance Indicator to Compare Regularity of Service between Urban Bus OperatorsTransportation Research Record: Journal of the Transportation Research Board, No 2216, Transportation Research Board of the National Academies, Washington, D.C., 2011, pp. 33-41

Melo, P.C., Harris, N.G., Graham, D.J., Anderson, R.J., Barron, A. (2011) Determinants of Delay Incident Performance of Urban MetrosTransportation Research Record: Journal of the Transportation Research Board, No 2216, Transportation Research Board of the National Academies, Washington, D.C., 2011, pp. 10-18

Allport, R.J., Anderson, R.J. (2011) Managing Strategic Risk - The Worldwide Experience of Metros.Proceedings of the Institution of Civil Engineers - Management Procurement and Law, 164 (4), pp. 173-180

Graham, D.J., Melo, P.C. (2011) Evidence on the Assessment of Wider Economic Impacts of High-Speed Rail for Great Britain, Transportation Research Record: Journal of the Transportation Research Board, No 2261, pp.15-24.

Anderson, R.J., Findlay, N.S., Allport, R.J., (2010) Managing Metro fares and FundingMetro Report International, September 2010, pp.32-35

Trompet, M., Anderson, R.J., Graham, D.J., Variability in Comparable Performance of Urban Bus OperationsTransportation Research Record: Journal of the Transportation Research Board, No 2111, Transportation Research Board of the National Academies, Washington, D.C., 2009, pp. 177-184

Anderson, R.J., Maxwell, R., Harris, N., (2009), , Working paper for the CoMET and Nova Metro Benchmarking Groups, September 2009

Anderson, R.J. (2009), Maximizing the potential for metros to reduce energy consumption and deliver low, Presentation to MetroRail Asia, Delhi, September 2009

Graham, D.J., Crotte, A., and Anderson, R.J., A dynamic panal analysis of urban metro demand,Transportati on Research Part E, Vol 45 (2009), pp 787-794

Glaister, S., R. Allport, R. Brown and T. Travers, "Success and failure in urban transport infrastructure projects" (2008)

Crotte, A., Graham, D.J. and Anderson, R.J. (2008), The demand for urban metros: evidence from panel data, Presentation at Transportation Research Board 88th Annual Meeting, January 2009, Washington

Harris, N. and Anderson, R.J. (2007), An international comparison of urban rail boarding and alighting ratesJournal of rail and rapid transit, Vol. 221 Part F

Quddus, M., Harris, N. and Graham, D. (2007), Metro station operating cost: an econom etric analysis, submitted to Journal of public transport. (Figures & tables)

Randall, E., Condry, B., Trompet, M. (2006), International Bus System Benchmarking: Performance Measurement Development, Challenges, and Lessons Learned, Proceedings of the 86th Transportation Research Board  Annual Meeting, January 2007, Washington

Anderson, R. (2006), Metro Benchmarking yield tangible benefitsEuropean Rail Outlook, March 2006

Anderson, R. (2006), Improving the management and delivery of mass public transportation in cities, Nova Symposium 2006, Buenos Aires

Glaister, S. and Graham, D.J. (2006) Proper pricing for transport infrastructure and the case of urban road congestion, Urban Studies, 43 (8)

Graham DJ and Glaister S. (2006), Spatial implications of transport pricing, Journa l of Transport Economics & Policy, 40, pp.173-201

Graham D.J. (2006) The productive efficiency of urban railways: parametric and non-parametric estimates, Transportation Research E: Logistics and Transportation Review (In Press)

Glaister, S., Anderson, R. (2005), Transport Performance and the Data Clubs Approach, ESRC International Public Service Rankings, December 2005

Schmöcker, J-D., Cooper, S., Adeney, W. (2005) Metro Service Delay Recovery: Comparison of Strategies and Constraints Across SystemsTransportation Research Record: Journal of the Transportation Research Board, 1930, pp.30-37.

Allport, R., Anderson, R. (2005), A Challenging Metro Agenda, UITP Public Transport, May 2005. [French], [German], [Spanish].

Glaister S. and Graham D.J. (2005), An evaluation of national road user charging in England, Transportation Research A: Policy and Practice, 39, pp.632-650

Glaister, S., Graham, D.J., and Anderson, R. (2005), The effects of area deprivation on the incidence of child and adult pedestrian casualties in England, Accident Analysis and Prevention, 37, pp.125-135

Graham, D.J. and Glaister, S. (2005) Decomposing the Determinants of Road Traffic Demand, Applied Economics, 37 (1), pp.19-28

Schmöcker, J-D. (2005), Dynamic Capacity Constrained Transit Assignment, Thesis submitted for the degree of Doctor of Philosophy, Centre for Transport Studies, Imperial College London, 202pp

Hirsch, R.C.d'A and Condry, B.J. (2005), Accident Precursor Monitoring – A Model that Works to Improve Safety?, Asia-Pacific Conference on Risk Management and Safety

Hirsch, R.C.d'A and Condry, B.J. (2005), Accident Precursor Monitoring – The statistics-based QRA approach to reducing risk, International Conference on PRA/QRA Applications, Inst of Nuclear Energy Research, Longtan, Taiwan

Adeney, W.E., Cochrane, R.A. (2005), Asset Management for Rail Systems, U.S., Transport Research Board 84th Annual Meeting, Washington

Graham, D.J. and Glaister, S. (2004) Pricing our roads: vision and reality, Institute of Economic Affairs: London

Graham, D.J. and Glaister, S. (2004) A R eview of Road Traf fic Demand Elasticity Estimates, Transport Reviews, 24 (3)

Graham, D.J. and Glaister, S. (2003) Spatial Variation in Road Pedestrian Casualties: The R o le of Urban Scale, Density and Land Use Mix, Urban Studies, 40, pp.1591-160 7

Graham, D.J., Couto, A., Adeney W., and Glaister, S. (2003) Economies of scale and density in urban rail transport: effects on productivity, Transport Research Part E, 39, pp.443-458

Anderson, R., Hirsch, R., Trompet, M. & Adeney W. (2003), Developing Benchmarking methodologies for Railway Infrastructure Management Companies, Proceedings of the European Transport Conference 2003, Strasbourg

Anderson, R., Hirsch, R., Trompet, M., contributing authors (2003), Improved Tools for Railway Capacity and Access Management, IMPROVERAIL Deliverable 3: Benchmarking Exercise in Railway Infrastructure Management, Report to the European Commission

Adeney, W., (2003), Metro Benchmarking - CoMET and Nova deliver tangible benefitsRailway Gazette, Metro Report 2003

Hirsch, R.C.d'A., and Collis, J. (2002), What Management Factors make a difference to safety in Metro Railw ays?, 6th International Conference on Probalilistic Safety Assessment and Management, Puerto Rico

Graham, D.J., Glaister, S., and Anderson, R. (2002) Child pedestrian casualties in England: the effect of area deprivation, Public Policy Research

Graham, D.J., and Glaister, S. (2002), The demand for automobile fuel: a survey of elasticities, Journal of Transport Economics and Policy, 36, pp.1-26

Grayling, T., Hallam, K., Graham, D.J., Anderson, R ., and Glaister, S. (2002) Streets Ahead: safe and liveable streets for children

Adeney, W., and Harris, N. (2001), Best Practice in station dwell time management, IIR London

Adeney, W., and Anderson, R. (2001), Lessons from an International Railway Benchmarking Study: Process and Benefits, Presented at both the 2001 APTA Rail Transit Conference, Boston and the 54th UITP World Congress, 2001

Anderson, R., Hirsch, R., Adeney, W., contributing authors (2001), Improved Tools for Railway Capacity and Access Management, IMPROVERAIL, Deliverable 0 and 2: Reports to the European Commission

Hirsch, R.C.d'A. (2001), Strategic Benchmarking in national railways, Perspective on performance, 1 (3), pp.22-36

Hirsch, R.C.d'A. (2001) , R eaching the next generation of technology:Benchmarking outside the sector in R&D, International Journal of Innovation Management, 14 (2), pp.207-228

Glaister, S., and Travers, T. (2001), Crossing London: overcoming the obstacles to CrossRail, Public Money and Management, 21 (4), pp.11-18

Graham, D.J., Anderson, R., Glaister, S. and Travers, T., (2001), A reassessment of the economic case for CrossRail, Report to the Corporation of the City of London

Hirsch, R.C.d'A., (2001) Metro safety levels and safety management systems, London Underground Health and Safety Conference, 2001

Hirsch, R. & Adeney W. (2000), Making a Real Difference to Performance: Global Benchmarking in Railways

Adeney, W., 28-29 February (2000), Should Performance Measurement be a Priority? - lessons from comparisons of Urban Metros around the world IIR Conference: Performance Indicators in the Rail Industry

Steinmetz, W.R., 28 April (1999), Impr o ving the Operational Performance of Signalling Systems in the Short and Long Term IIR Conference: New Technology for Communications based Train Control

Lawson, M. C. O. January (1999) What is the right approach to signalling investment for railways with increasing commercial control?, Inn. Conf. UTSG, York University

The Operator’s Story Research

Metro Operators are the entities that deliver metro services to the customers who in turn comprise the residents, workforce, and overall human capital of modern cities. Their performance impacts on quality of life, access to jobs, and the competitiveness of cities, if not countries. The core objective of the research is to identify and document what makes metros successful, particularly from the Operator’s point of view, by telling the “Operator’s Story”. The ultimate aim is to increase understanding for what makes metros successful so that government, authorities, planners, financiers, political actors, and indeed Operators themselves can take good decisions that ultimately benefit metro customers and their cities.

This research was originally conducted upon a request from the Government of India under the supervision and assistance of the Ministry of Urban Development.  Specifically, the Authors would like to recognise the kind assistance of Shri Durga Shankar Mishra (Additional Secretary, MoUD) and Shri Mukand Sinha (Officer on Special Duty, Urban Transport, MOUD). The research also aims to assist Community of Metros members in communicating the challenges and needs for sustainable metro operations to their Governments and Authorities.

The Community of Metros (CoMET) and Railway and Transport Strategy Centre (RTSC) at Imperial College London collaborated to help tell “The Operator’s Story” using over 20 years’ of experience in metro benchmarking, research and engagement with metro operators’ senior management worldwide. Ten Operators provided in-depth insights by hosting the authors for visits and interviews where they shared candid insights. Their intention is to open information to a much wider audience and in so doing to increase understanding of the Operator’s role and the constraints they often face.

The World Bank is a leading international financing institution providing policy advice, technical assistance and financing to developing governments and city Authorities worldwide. The Bank’s objective in this research is to assist the decision-makers in its client countries who wish to develop, expand, or improve metro services.  The World Bank Group’s transportation practice provides policy advice, technical assistance, and financing to governments, municipal Authorities and metro Operators in the fields of urban transport strategy, public transport planning, metro identification/ appraisal and financing. 

The following materials include the 10 case studies forming part of the evidence base for this research, and an Emerging Findings report (published in May 2017). 

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Kuala Lumpur Prasarana

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Guangzhou GMC

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Barcelona TMB

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Toronto TTC

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Hong Kong MTR

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Bangkok BMCL

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Metro de Santiago

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Washington DC WMATA

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of London Underground

World Bank, RTSC at Imperial College London and the Community of Metros (2017): The Operator’s Story: Case Study of Metro São Paulo

World Bank and RTSC, Imperial College London, (2017) Emerging Findings from the Operator’s Story. Supplementary Report to the “What drives successful metro systems?” Side Event organised by the World Bank and Imperial College London at the OECD International Transport Forum 2017 Summit, Leipzig, May 2017