The Operator's Story
TSC | World Bank | CoMET
Originally conducted upon a request from the Government of India under the supervision and assistance of the Ministry of Urban Development.
About the Project
Metro Operators are the entities that deliver metro services to the customers who in turn comprise the residents, workforce, and overall human capital of modern cities. Their performance impacts on quality of life, access to jobs, and the competitiveness of cities, if not countries. The core objective of the research is to identify and document what makes metros successful, particularly from the Operator’s point of view, by telling the “Operator’s Story”.