Publications
42 results found
Anderson R, Condry B, Findlay N, et al., 2013, Measuring and Valuing Convenience and Service Quality: A Review of Global Practices and Challenges from Mass Transit Operators and Railway Industries, International Transport Forum Discussion Papers, No. 2013/16, PCED Publishing, Paris, ISSN: 2223-439X
Barron A, Melo PC, Cohen JM, et al., 2013, Passenger-Focused Management Approach to Measurement of Train Delay Impacts, Transportation Research Record, Vol: 2351, Pages: 46-53, ISSN: 0361-1981
Train delay incidents have major effects on transit service reliability and on customer satisfaction. Operators have long focused efforts on preventing such incidents. While this action is important, the fact that all transit operations inevitably face some degree of delay and disruption from incidents means that operators must also dedicate attention to reducing the duration of incidents and the time to restore normal operations after incidents occur. To be able to do this, it is necessary to measure the total impact of incidents on train service and customers. This research uses data from the CoMET and Nova metro benchmarking groups to investigate the ways in which transit operators can better measure the full effects of incidents on train service and customers. The key benefit of such a passenger-focused approach is that it enables transit managers to direct resources for incident response and recovery better, as well as support the case for strategic investments. This research has shown that most operators measure and report only the frequency of incidents. Of the 22 metros interviewed, only two were able to provide detailed data to estimate the number of passengers affected by incidents. It is no coincidence that the only two metros able to provide detailed data are in fact two of the most reliable in the group.
Trompet M, Parasram R, Anderson RJ, 2013, Benchmarking Disaggregate Customer Satisfaction Scores Between Bus Operators In Different Cities and Countries
Directly comparing the satisfaction of customers of urban bus operators in different cities and countries is methodologically challenging due to the different surveys used, different sample frames, different response collection methods and the possibility of cultural bias. Nonetheless, due to the importance of customer satisfaction, the members of the International Bus Benchmarking Group started a research project in 2009 to overcome these challenges. The objective was for bus operators to understand the relative performance in meeting their customer’s expectations and to be able to target those areas in which they relatively underperform. Between 2009-2012, eight to ten participating organizations annually posted identical surveys on their website homepages in the same period. This paper describes the survey and data normalization methodology developed within the International Bus Benchmarking Group that provides managers of these organizations with a comparable view of their customer satisfaction. The described methodology has been successfully tested in the bus industry but can also be applied to other industries where there is a wish to benchmark customer satisfaction amongst other national and international peers.
Mohammad S, Graham D, Melo P, et al., 2012, A meta-analysis of the impact of Rail Projects on Land and Property values
The literature on land/property values demonstrates large variability in the estimated change in values arising from rail investments. This study conducts a meta-analysis on empirical estimates for 102 observations on the same. The factors that produce significant variations include the type of land use, the type of rail, rail maturity, the distance to stations, the geographical location, accessibility to other modes, methodological characteristics, and whether the impacted area is land or property. On the other hand, we observe that changes in purchase price and rent values are statistically indifferent, that there is no evidence of change in values over time nor due to the location of land/property within the city, and that including property and neighbourhood characteristics in the model do not change values significantly. Publication bias tests are performed and show that although researchers tend to report positive and negative results, they tend to be biased towards significant estimates.
Allport RJ, Anderson RJ, 2011, Managing strategic risk – the worldwide experience of metros, Proceedings of the Institution of Civil Engineers - Management, Procurement and Law, Vol: 164, Pages: 173-180, ISSN: 1751-4304
<jats:p> This paper is concerned with the management of many of the world’s largest metros (mass transit railways). It describes how co-operation between operators has over 16 years led to continuous improvements in metro performance. In recent years, however, it has become clear that the complexities of metro systems are not always understood by stakeholders, and an increasingly uncertain future poses major challenges for proactive metro management. Research has concluded that the implementation of strategic risk management holds promise for future improvement, where risk is defined to include both downside impacts and opportunities. A risk guide has been developed to assist operators to implement effective practices. This paper is written to share these experiences in this sector, in the expectation that there may be lessons of wider interest. </jats:p>
Melo PC, Harris NG, Graham DJ, et al., 2011, Determinants of Delay Incident Occurrence in Urban Metros, TRANSPORTATION RESEARCH RECORD, Pages: 10-18, ISSN: 0361-1981
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- Citations: 7
Graham DJ, Crotte A, Anderson RJ, 2009, A dynamic panel analysis of urban metro demand, TRANS RES E
Trompet M, Anderson RJ, Graham DJ, 2009, Variability in Comparable Performance of Urban Bus Operations, TRANSPORTATION RESEARCH RECORD, Pages: 177-184, ISSN: 0361-1981
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- Citations: 12
Harris NG, Anderson RJ, 2007, An international comparison of urban rail boarding and alighting rates, PROCEEDINGS OF THE INSTITUTION OF MECHANICAL ENGINEERS PART F-JOURNAL OF RAIL AND RAPID TRANSIT, Vol: 221, Pages: 521-526, ISSN: 0954-4097
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- Citations: 45
Allport RJ, Anderson R, 2005, A challenging metro agenda, Public Transport International, Vol: 54, Pages: 6-9, ISSN: 1016-796X
Various issues faced by metro operators for the development of a sustainable metro business are discussed. Government needs to provide some degree of predictability in planning, funding, coordination and regulation. The future cost of poor metro planning is high in physical, financial and operational terms, yet the resources put in and their output are often poor. The main requirement to develop a sustainable metro business is the active engagement of government with operator for issues that affect the operator.
Graham D, Glaister S, Anderson R, 2005, The effects of area deprivation on the incidence of child and adult pedestrian casualties in England, ACCIDENT ANAL PREV, Vol: 37, Pages: 125-135, ISSN: 0001-4575
This paper analyses child pedestrian casualties in England, focusing on the influence of socio-economic deprivation. It develops an area-based model of pedestrian casualties and presents estimates based on data for the English wards. The results detect an association between increased deprivation and higher numbers of pedestrian casualties across England. The deprivation effect is strong both for all child casualties and for children killed or seriously injured. Estimates for adult casualties also reveal a positive and significant association with increasing deprivation. but the magnitude of the effect is smaller than for children. The paper concludes by outlining some of the implications of the research. (C) 2004 Elsevier Ltd. All rights reserved.
Anderson RJ, Hirsch R, Trompet M, et al., 2003, Developing Benchmarking methodologies for Rail Infrastructure Maintenance Management Companies, European Transport Conference
Public transport benchmarking has been growing in use. However, a recent literature review carried out by the authors has revealed that its practical adaptation to the railway industry has largely been confined to either the operation of trains, or the operation of single, vertically integrated railways. The paper describes methodologies developed and tested for the benchmarking of railway infrastructure companies. Much of the work has been conducted as part of a 5th Framework research project for the European Commission (IMPROVERAIL: IMPROVEd tools for RAILway capacity and access management). The paper will also present results from a pilot project that applies the methodologies and has involved the participation of several national railway infrastructure providers. It is argued that the benchmarking of complex and heterogeneous railway infrastructure companies presents particular problems. These must be overcome if any benchmarking process is to yield true comparability and thus any practical value. Railway infrastructure company benchmarking is due to become more important following the vertical separation of trains and infrastructure, not only amongst European Union national railways, but also elsewhere in the world where vertical separation is undertaken within public transport. The approach to benchmarking suggested by the research and applied in the pilot project takes a non-traditional view of railway infrastructure providers, focusing primarily on the concept of entities rather than functions. The traditional view of a railway infrastructure provider is of an organisation made up of a number of separate functions, e.g. operations, engineering, finance, etc. The new approach taken is to look at the entities contained within a railway infrastructure provider. An entity is defined as a product (such as the provision of a defined type of railway infrastructure), an asset or a process. In many cases the management of these entities cuts across functional boundar
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