A series of metal-lined internal plumbing and heat pipes

Report an issue or request assistance

If you notice a problem with your building or any part of campus, contact the Property Division Customer Services Centre. We handle everything from maintenance and repairs to gardening and waste removal.

Depending on your issue’s urgency, you can reach us in several ways:

 

Report an issue or defect

Report an issue online

The best way to report a non-urgent issue is through our online portal, Planon

Call us

For urgent issues, please call us at 48000 (internal) or 020 7594 8000 (external)

Report via email

If you can't access Planon, you can also report non-urgent issues by sending us an email

Report via Love Our Buildings

If your building is part of the Love Our Buildings trial, send an email to the dedicated inbox here

Visit us

You can visit us on Level 4 of Sherfield Building at South Kensington

Opening hours

Our standard office hours are Monday to Friday, 7:00–18:00 (except university closure days).

For critical maintenance problems, call our usual telephone number and either a member of our team or the Security & Community Safety team will be able to support you.

For non-urgent issues outside of hours, submit a report as usual and our team will get back to you as soon as possible.