Access FAQs

Why have access gates been installed?

The new access gates will provide a more streamlined and efficient entry into and around Ethos. Members will no longer need to ‘check in’ to reception on arrival and will instead simply need to touch your College ID card at the new gates and head through to whichever facility you were planning to use. As well as ensuring better access control, these access points will provide Ethos staff with more advanced usage data, helping us to understand more about how and when members use the facility.

When will the new entry system be effective from?

Monday 4th September 2017

Where will the turnstiles be located?

The turnstiles will be located at the entrance to Ethos, the Gym Floor and Swimming Pool area. 

Do I have to ‘swipe in’ and ‘swipe out’ at each turnstile?

You will need to ‘swipe in’ and ‘swipe out’ at the turnstiles located at the entrance to Ethos; the gym floor and pool entry will be ‘swipe in’ only with the gates automatically opening to let you out of these areas.

How quickly can people get through the turnstiles?

We will have 5 laneways (including one DDA gate) at the entrance to Ethos; up to 120 people can swipe through in one minute. 

Will the gates open automatically in the event of an emergency?

Yes. All access gates are programmed to open automatically in the event of an emergency. 

Where do I have access to?

Your access will be determined by the membership you have and the restrictions on that membership. 

What if the gym is at maximum capacity?

There will be a screen located at the entrance to Ethos and Gym indicating the current capacity of the gym. If the maximum number is reached no further entries will be allowed until a member leaves through the turnstiles. Ethos will continue to use a waiting list for members who arrive and the gym is at capacity.

Is the maximum capacity monitor in the gym a live count?

Yes. The reading will be seen in percentage format and updates as members arrive and leave the gym.

Will Staff only times in the gym remain?

Yes. Staff Only times will remain on the following days and times:

                  Tuesday                  12.00pm – 1.30pm and 5.00pm – 6.30pm

                  Thursday                12.00pm – 1.30pm

If the Gym floor is at capacity where should members wait?

Members waiting to use the gym must wait in the seating area to the right of the entrance to Ethos. You will not be allowed to wait in the stairways; members who are found to be waiting here will be directed back downstairs. Refusal to wait in the correct area will result in non-entry to the gym.

What if I lose my card?

If you are a staff of student member you will need to obtain a new card from the ID office before you will be able to gain entry in to Ethos.

What if I forget to bring my card?

Entry in to Ethos will not be allowed if you forget to bring your membership card with you.

What if I need to speak to someone?

Ethos will operate with a concierge service at key times throughout the day; these will operate on the following days and times:

Concierge service times
  
 Monday, Tuesday, Thursday and Friday  11.45 - 13.00
   15.45 - 19.30
 Wednesday  11.30 - 15.00
   15.30 - 19.30
Saturday and Sunday  08.30 - 15.45
 
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 The main phone line for Ethos will continue to be in operation; this number is 020 7594 6660

Sport Imperial will begin operating with ASK from October 2017.

How will I hire equipment?

Climbing equipment will need to be booked and paid for online in advance of your climbing session. Rackets and balls will be available to collect from the Ethos main office and will be on an honesty policy. 

Does this affect the opening times of Ethos?

No. The opening and closing times of Ethos will remain the same.

Please note: the last entry will be allowed half an hour before closing; the turnstiles at the entrance to Ethos will not allow access after this time.

Ethos Opening Times
  
 Term Time 07.00 - 22.00 Monday - Friday
  08.00 - 20.00 Saturday and Sunday 
 Vacation Period 07.00 - 20.00 Monday - Friday
  08.00 - 16.00 Saturday and Sunday 
 May and August Bank Holidays   09.00 - 17.00
College Closure   Closed
 
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Will there be an increase in costs?

Membership fees are currently under review. Anyone who is affected by a change will be contacted directly. However there is no increase currently planned.

Will I still be able to store my kit in the lockers and go for a run outside?

If you have a valid membership you will still be able to store your kit in the lockers. You will however need to take your ID/Membership card out with you so you can exit and re-enter Ethos.

Do I need an Orientation?

Yes. All members need to complete an Orientation and Health Commitment Statement to access any area of Ethos. These can be completed, booked and paid for online.

Can I complete any money transaction in Ethos?

No. All transactions need to be made online at the time of your registration or booking.

Will I be able to make use of the waiting area within Ethos?

Only those with a valid Ethos Membership will be able to enter the centre and make use of the facilities available.

Will I be able to arrive at Ethos and have a look around the centre at any time of the day?

You will need to register for an Orientation to undertake a tour of Ethos or pre-arrange with Sport Imperial staff

How will the turnstiles operate on Open Days, Club Trial days?

The turnstiles will be programmed to be open during Open Days and Club Trial days.

How will visiting clubs gain access to Ethos on match days?

Ethos will operate with a concierge service at key times throughout the day; these will operate on the following days and times:

  
 Monday, Tuesday, Thursday and Friday     11.45 - 13.00
   15.45 - 19.30
Wednesday   11.30 - 15.00
   15.30 - 19.30
Saturday and Sunday  08.30 - 15.45
 
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What changing room should I use?

Please use the 2nd Floor Changing Room for Studio and Gym floor

Please use the Upper Basement Dry side Changing Room for the Sports Hall, Squash, Gym Floor and other dry activities.

Please use the Upper Basement Wet side Changing Room for Swimming.

Can I use the Dry Changing Room when using the Swimming Pool?

No. Due to health and safety concerns you will only be able to use the Upper Basement Wet side Changing Room for Swimming.

Can someone else use my card to access Ethos?

No. If you are caught giving your ID to someone else to use to enter the facilities you will be banned from Ethos for 3 months.

Does the new entry system allow successive swipes to gain access to the facility?

No. The new entry system does not allow ‘pass backs’ on cards. If a member attempts to do this an alarm will sound.

Can two people gain access through the new entry system at the same time?

No. The base of the entry system registers the person walking across and if a second person is detected (tail-gating) the gates will close and an alarm will sound.

How do I book a class or hire a squash court, badminton court, etc?

All bookings can be made online with availability opening 6 days in advance.

Can I bring a guest into Ethos?

No. Only those with a valid membership will be able to access and use Ethos.

Are spectators allowed access to Ethos?

Due to space restrictions and health and safety concerns, Ethos usually doesn't allow spectators however, Sport Imperial will try to accommodate where we can on match days.

When will the last entry into Ethos be?

The last entry will be allowed half an hour before closing; the turnstiles at the entrance to Ethos will not allow access after this time.