Frequently asked questions
How do I report a fault/defect with the building?
All problems/faults (e.g. lights not working) should be reported to the Facilities Management helpdesk on 48000. Further information can be found on the Estates Facilities website.
How do I report an IT problem?
Call the ICT Service desk on 49000. Further information can be found on the ICT Service Desk website.
How do I order software from ICT?
Information about ordering software can be found on the ICT website.
If the software is paid for by the Department, you need to email the following information to Molly Ip at firstname.lastname@example.org and cc the message to your supervisor:
- The item(s) you wish to purchase.
- The cost of the purchase.
- The full account code of the account from which the money is to be debited.
- The description you wish to appear on the Journal.
How do I order poster-printing?
You must obtain a quo te from Service Point and complete a Purchase Order Request Form and send it to email@example.com (remember to cc your supervisor) as a purchase order will need to be raised. When you receive the purchase order you must complete the Service Point Requisition Form which is on their webpage including the purchase order number.
It is your responsbility to liaise with Service Point and to collect your posters.
Can I take equipment out of the college?
All equipment bought with College funds, (i.e. research grants, departmental accounts, staff accounts) is the property of the College. If you wish to take any equipment out of the College you must ensure:
- The custodian is aware and you have his/her agreement.
- You have the Head of Department’s approval.
- There is adequate insurance cover for the equipment once it has left the College premises.
Failure to do so means you will be liable for the cost of repair or of replacement as new.
Do I have College Travel Insurance?
If you are travelling overseas on College business you will be covered by the College’s insurance. Details are set out on the Finance website.
If you are required to provide an insurance certificate for visa purposes you should contact Molly Ip on firstname.lastname@example.org or the Insurance Manager with the following information:
- Your name and CID number.
- Destination(s) and date(s).
Should you choose to obtain independent insurance coverage the cost will not be reimbursed.
What are Research Council/EC eligible and non-eligible expenses?
Please download the detailed list of eligible and non-eligible expenses.
How do I request a temporary car parking space for someone?
Car parking spaces can be booked for work-related visitors but NOT for personal use.
If you are requesting a car parking space the following information MUST BE provided. Once completed send the request to either Molly or Lisa.
Details of visitor:
Company Name :
Ve hicle Reg :
Date of visit (required) :
Time in ( ) Time out ( )
Anyone who does not have a car parking space booked in advance will have to pay car parking fees.
Printing and photocopying
If you are a m ember of research staff or a PhD student you will not be required to top up your ID card in order to use the printer/copier in the Central Library, the A4 colour printer/copier/scanner in RODH 265 and any other pr nters in the College run by ICT. A cap of £5.00 per month is placed on your card.
Use of telephone
To make a business related call you should dial 9 + phone number and to make a personal call dial 7 + phone number. There is an allowance of £5 per month for business calls and £5 per month for personal calls per office.
If the allowance is exceeded you will be contacted for the overspend.
Please contact Molly Ip if there is a special reason why you need to make a lot of business calls.
How do I create a PWP (professional web page)?
Information about creating your PWP can be found on the College webguide: http://www.imperial.ac.uk/staff/tools-and-reference/web-guide/tools/professional-web-pages/
How do I book a conference/lecture room?
Email email@example.com with details of the date, time and room.
How do I request a replacement office key?
Please go and see the Departmental Operations Manager's PA (Tayo Nong). It is £10 for a replacement key.
How do I remove old computing and electronic equipment?
Clearly label the unwanted equipment and put the items in a corner.
Email a list of the unwanted equipment to the General Office on firstname.lastname@example.org with the subject title "Old Office Equipment".
Information about UROP/Occasional students/Internships
Before you decide to take on any students please refer to the follow ing guide on departmental policy:
UROP (Undergraduate Research Opportunities Programme)
UROP provides an opportunity for students who have yet to graduate from their masters degree to participate in real research. Because they are 'tasters' for research and are not a part of a degree programme (for which fees would generally be liable) it is critical to avoid conflict with the requirements of our own students, e.g. they should only be carried out outside term time.
The department has to restrict the number of projects it accepts under this scheme each year, especially experimental projects. Priority is given to students from the Department and we do not normally accept students from outside the College. Supervisors must have the funds to cover bursary payments if any and all associated experimental costs. All requests require HoD approval and applications should be sent to Tayo Nong.
We do not normally accept internships in the Department. All requests require HoD approval and applications should be sent to Tayo Nong.
Visiting student/Occasional student (non-degree)
Like internships, we do not normally host these students in the Department. However, there are times when such requests will be granted due to academic reasons. All visiting/occasional students are required to pay tuition fees.
All requests require HoD approval and applications should be sent to Tayo Nong.
I'm an international student - can I work whilst studying?
Please see the information on the International Office website.
Where is the nearest Post Office?
South Kensington Station
41 Old Brompton Road
118 Gloucester Road